Client Advisor

3 weeks ago

New York, United States Valentino Full time
WHY WORK FOR VALENTINO

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

WHAT WE BELIEVE IN

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

WHO ARE WE LOOKING FOR

A Client Advisor for our NY Saks Handbag Concession. The Client Advisor's role will be a key team member in contributing to the store business through achieving sales goals, excellent clienteling and all KPI goals (conversion rate, cross selling, AVT, upselling). The role is full time with base plus commission.

Client Centric Activities:
  • Strong product knowledge
  • Master the Client Journey
  • Create strong client relationships.
  • Clientele and proactive engagement with existing and prospect clients as per plan defined by Store Management
  • Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
  • Focus on development and retention of existing clients, recruitment of new and potential ones.
  • Engage the client through every selling opportunity - walk in, private appointment, phone consignments.
  • Actively participates to achieve the store's sales and business KPI's in partnership and OTO appointment routine.
  • Escalates any client issues to Team Manager (if applicable) or Store Manager/Director
Merchandise and Visuals:
  • Deal with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints
  • Ensure product maintenance, replenishment on the floor.
  • Know the warehouse stock of all categories to ensure re-stock shelves and maximize sales.
  • Respect administration and operations procedures.
  • Liaise with the In-Store Visual to follow display guidelines; verifies and reports all relevant information to store management.
Operations:
  • Knowledge and understanding of company policies and procedures.
  • Ability to use POS system to perform all client transactions.
  • Where an Ops HC is not present takes an active part to the execution of operational tasks (including shipping/receiving)
Requirements:
  • Min 2 years of experience in similar role in luxury retail industry
  • Proven track record in sales
  • Excellent knowledge in product and client journey
  • Must be a team player.
  • Excellent organizational and follow up and time management skills.
  • Demonstrates confidence and ability to develop relationships with clients, team and the business.
  • Clear and concise communication skills - verbal and written.


HOW WE ARE

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.

Employment Type: Permanent

Working Time: Full-time

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