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Practice Coordinator
2 months ago
At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team
Job Summary:
The Practice Coordinator
is responsible for
managing the
front office daily activities for their
p
ractice
location
, ensuring quality customer service to in-person and remote patients and clinicians.
HOURLY PAY : $19.50 - 20.50/hour
LOCATION : The office is located at 9202 Center Oak Ct. Mechanicsville, VA 23116
Duties/Responsibilities:
Operational Excellence
:
Create a p
ositive
work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are
accurate
, and patient chart is prepared.
General office duties
, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep,
to ensure the practice is running smoothly and prepared for patients and clinicians.
Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes.
Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.
Provide support to
patients with requests via phone, email, and or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc.
Manage queues within
the phone
system,
ensuring calls are answered
timely
to ensure excellent customer service.
Assist
patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.
Handle
any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for
assistance
.
Collect all in-person and telehealth co-payments and account balances at the time of service.
Complete insurance eligibility verification and reach out to
patients
to resolve
any
issues
.
Provide general clinician support –
assist
clinicians with administrative questions and/or duties such as sending letters, faxes, etc.
Coordinate with clinicians
pertaining to
any
additional
patient questions.
Support clinician schedules by auditing for appointment accuracy.
Maintain a pleasant, secure, and motivational working environment in the
Practice.
Required
Skills/Abilities:
Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
Ability to work independently and as a team member.
Strong
communication
skills, both written and verbal.
Proficient in using Computer Software Applications (Microsoft Office & EMRs)
Comfortable handling sensitive and confidential Information (HIPAA)
Education and Experience:
High School or equivalent required,
associates/bachelor’s
degree preferred.
1
+ years of
experience
in healthcare operations
, customer service, or similar role or setting preferred.
LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more
about Diversity, Equity and Inclusion at LifeStance.
Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
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