Customer Service Representative

4 weeks ago

Sandy, United States Ameritas Full time

Class starting November 18, 2024 to work in Sandy, Utah

Starting pay rate of $18/hr

Ameritas is seeking Customer Service Representatives to drive the business by providing customer service that exceeds customer expectations and achieves customer loyalty. This is an inbound, call center position and will communicate with providers and insured members for verification of insured eligibility, plan provisions, claim status or other pertinent information. This role will be a part of our Group (dental and vision) insurance division.

At Ameritas, fulfilling life is what we do daily. We continuously strive to help our customers and employees enjoy life at its very best by reducing uncertainty, helping grow assets and protecting what is most cherished. We're here to help people put worry behind and the future ahead and help enable a life that's rich in family, happiness, health, and financial security. When lives are fulfilled, our mission is fulfilled.

What you do

  • Exceed standards of customer service through timely, courteous, and diplomatic handling of customer interactions.
  • Answer inbound phone calls and communicate effectively with dental and vision professionals and insured members.
  • Provide website and mobile app navigation support and password resets to customers.
  • Meet area production standards and Group metrics.
  • Other duties as assigned.

What you bring

  • High school diploma or equivalent.
  • 0-2 years of related experience
  • Contact center, customer service, dental office and/or insurance experience is highly preferred.
  • Ability to work overtime when required to support business needs.
  • Excellent verbal and written communication skills.
  • Demonstrates initiative when assessing situations.
  • Proficient use of computer systems and keyboarding skills.

What we offer

  • Starting pay rate of $18 per hour.
  • Hiring/Retention Bonuses up to $850
  • Annual Short-Term Incentive (Bonus) Plan
  • Comprehensive Medical, Dental, and Vision insurance
  • 401(k) Retirement plan with a company match of up to 3%
  • Time off to care for yourself and others.
  • Our company motto is "Fulfilling Life" and we take that job seriously, with a heavy commitment to volunteering and community support, employee well-being, and providing quality products and services that help our customers create a brighter future.
  • Being a mutual-based organization, the return on our investment goes back into the company to benefit our members/customers.
  • We're committed to professional development, opportunity, inclusion, and diversity. Team building and collaboration are also priorities.
  • Additional popular benefits, including tuition reimbursement, and student loan repayment, an incentivized well-being program, adoption assistance, paid time off for volunteering, and career development opportunities.

An Equal Opportunity Employer

Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we're committed to an inclusive culture and diverse workplace, enriched by our individual differences. We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.

The pay range posted reflects a nationwide minimum to maximum covering all potential locations where the position may be filled. The final determination on pay for any position will be based on multiple factors including role, career level, work location, skill set, and candidate level of experience to ensure pay equity within the organization. This position will be eligible to participate in our comprehensive benefits package (see above for details). This position will be eligible to participate in our Short-Term Incentive Plan with the annual target defined by the plan.

Pay transparency is rooted in principles of fairness, equity, and accountability within the workplace. Sharing pay ranges for all job postings is one way Ameritas shows our commitment to equitable compensation practices.

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