Retail Support Specialist

3 weeks ago

Warren, United States Farmers National Full time
Description

SUMMARY: The purpose of this role is to provide support to the Retail Support Manager and retail employees regarding reporting, auditing, processes and procedures.

ESSENTIAL DUTIES and RESPONSIBILITIES include, but are not limited to the following:

  • Support branch staff - phone and email post training in all areas of the retail branch
  • Serve as a point of contact for all referral questions from branch personnel
  • Serve as secondary review of cash Items, file maintenance for address changes and Teller cash reports daily.
  • Maintain documents on Farmers Forum for Retail Support
  • Serve as a secondary source of knowledge and guidance to all retail branch personnel for all branch operational issues ranging from product knowledge to explaining how to process transactions on bank systems
  • Processes branch cash orders through Federal Reserve Bank (FRB) and assists with Cash Vault orders
  • Assist retail branch staff in the research and resolution of branch outages/losses
  • Assist branch personnel on various operational tasks or procedures
  • Work with Retail Support Coordinator and Manager on projects, as well as Bank mergers and acquisitions.
  • When necessary, work with the Training department to ensure all Retail Training documents are updated with new, updated policies and procedures
  • Serve as the primary back-up to the Retail Support Coordinator
  • Complete all mandatory and elective training, including BSA (Bank Secrecy Act) and Anti-Money Laundering procedures. Maintain compliance with all appropriate rules and regulations.
  • Regular, predictable attendance is an essential requirement of this position
  • Other duties as necessary

EDUCATION and/or EXPERIENCE:

  • High School diploma or General Education degree (GED)
  • Proven ability to routinely use Microsoft Word and Excel for report tracking and creation
  • Proven ability to take manual reporting tasks and building automated reports
  • Strong knowledge of retail branch processes and procedures
  • Minimum of three (3) years retail banking experience (teller and platform) required
  • Strong verbal and written communication skills

Farmers National Banc Corp. is an Equal Opportunity Employer: disability/veteran

Qualifications
Education High School (required)
Skills Retail/Branch Support (preferred)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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