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Bilingual Patient Service Representative

2 months ago

Aurora, United States Orthodontic Experts Ltd Full time

Job Type

Full-time

Description

About us:

Orthodontic Experts is dedicated to quality care and orthodontic excellence; we are a community committed to making a difference in our patients' lives. We are looking for the best of the best to join our team as a Patient Service Representative. We currently have twenty-four offices in the greater Chicagoland area, Wisconsin, and Indiana. This year we are on track to open additional offices Our core Values consist of the following:

  • Accountability
  • Continuous Improvement
  • Inclusion
  • Integrity
  • Respect
  • Teamwork
  • Transparency
Job Description:

Calling all healthcare heroes with a passion for people and a knack for organization As a Patient Service Representative, you're not just the first smile patients see - you're the magic behind the scenes, making their journey through our facility smooth and stress-free. From scheduling appointments with ninja-like precision to mastering insurance acrobatics with finesse, you're the ultimate multitasking maestro. Join our dynamic team, where every encounter is an opportunity to make a difference in someone's life.

Duties include, but are not limited to:
  • Answer all phone calls.
  • Listen and return all voicemails left in front of office phones.
  • Check-in new and existing patients and let the clinical staff know that the patient has arrived.
  • Collect all necessary patient information for new patients (Patient registration form, Medical History Form, HIPAA (Health Insurance Portability and Accountability) privacy notice)
  • Check out patients (collect payments, make next appointment)
  • Handle questions and provide information to walk-in patients.
  • (This can include discussing the type of insurance the practice accepts, the treatment options available as well as the credentials.)
  • Maintain comm-log up to date with all necessary patient/parent communication information.
  • Review the daily schedule of the clinic for any changes.
  • Check the daily schedule in advance and fill in any open spots with bondings/adjustments/new patient consultations at least two days prior. Adjust clinic hours based on the schedule.
  • Review for Bonding approvals
  • Check if all bondings are Approved and Active with insurance (the day before & day of the appointment).
  • Understand cancellation policy and reiterate it to patients.
  • Print end of the day reports.
  • Check collected payments against the report and check all credit card transactions.
Requirements
  • High school degree or GED equivalent
  • 3 years of customer service experience
  • 2 years of patient service experience
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access.)
  • Excellent problem solving and de-escalation skills.
  • Excellent written and verbal communication skills
  • Bilingual in Spanish
Working Hours/ Location:
  • Monday - Wednesday 8:45am - 5:00pm
  • Thursday - Friday 6.45am - 3:00pm
  • 2 Saturdays per month
  • Two 9:45am- 6:00pm Shifts per month
  • 2987 Kirk Rd, #103A , Aurora, IL 60502
  • Travel availability to Hillside, Glendale Heights and Dekalb
  • Bilingual - Spanish
Benefits (for our full-time employees)
  • Paid Patient Service Representative Training
  • Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic)
  • Medical, Dental, Vision, and Life Insurance
  • Short-Term Disability
  • Employee Assistance Program
  • Health Savings Account
  • Dependent Care Account
  • 401(k) and matching
  • Paid Time Off
  • Identity Theft Protection - LifeLock
  • MetLaw
  • Pet Insurance
  • Free and discounted Orthodontic Treatment
  • Monthly Bonuses