Desktop Support Specialist

1 week ago


Albuquerque, United States TransCore Full time

** Desktop Support Specialist**

**Job Category****:** Information Systems **Requisition Number****:** SYSTE011584 Showing 1 location **Job Details**

**Description**

**TransCore Amtech Systems, LLC (AMS), a subsidiary of Roper Technologies, Inc, (NYSE:ROP) is seeking a full-time Desktop Support Specialist to join our team in Albuquerque, New Mexico.**

**Job Summary:** The Desktop Support Specialist is responsible for accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop/thin client devices in a primarily Microsoft Windows/O365 Environment. Support for the following devices is also required: printers, mobile devices including Apple and Android tablets and phones, LAN cable drops, VOIP Phones & Audio/Video conference devices. Remote and In-Person work is required to perform these duties as well any IT related projects as assigned.

**Essential Duties and Responsibilities:** (Other duties may be assigned)

* Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives

* Backing up and restoring user data, settings and associated systems administration activities

* Track work using a Service Desk Platform

* Assist on Incident and Problem management activities

* Adhere to ticket response and resolution SLAs as agreed upon with the customer

* Handle ordering for end user devices

* Track assets via inventory system

**Required Skills & Experience:**

* Minimum of 3-5 years of related experience required

* Outstanding interpersonal skills in a customer service environment.

* Basic understanding of DHCP, DNS, IP addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues

* Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers and Handhelds

* Strong Microsoft Office skills (Outlook, Word, Excel, Powerpoint etc)

* Strong Microsoft Operating System installation and troubleshooting skills

* Strong Microsoft 365 skills including Teams and OneDrive

* Be available for On-call support on need basis & as business demands

**Education:**

* College degree or equivalent, relevant certifications preferred.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)


  • Desktop Support Administrator

    Found in: Talent US C2 - 5 days ago


    Albuquerque, United States ARA Full time

    This is a mid-level position in the Corporate IT department. The individual selected for this position will work alongside other technical support staff to administer all aspects of the LAN operating environment for an ARA business unit. Under limited supervision, the qualified candidate will assist users with day-to-day problems by troubleshooting problems...

  • Desktop Support Administrator

    Found in: Talent US C2 - 1 week ago


    Albuquerque, United States ARA Full time

    This is a mid-level position in the Corporate IT department. The individual selected for this position will work alongside other technical support staff to administer all aspects of the LAN operating environment for an ARA business unit. Under limited supervision, the qualified candidate will assist users with day-to-day problems by troubleshooting problems...


  • Albuquerque, United States ARA Full time

    This is a mid-level position in the Corporate IT department. The individual selected for this position will work alongside other technical support staff to administer all aspects of the LAN operating environment for an ARA business unit. Under limited supervision, the qualified candidate will assist users with day-to-day problems by troubleshooting problems...


  • Albuquerque, United States CareerBuilder Full time

    The IT Support Specialist is responsible for providing technical support to end-users in all verticals of Optimum. This role involves troubleshooting hardware and software issues, assisting with network-related problems, and ensuring that all IT systems and equipment are functioning effectively. The IT Support Specialist plays a crucial role in maintaining...


  • Albuquerque, United States Diverse Lynx Full time

    Position: Desktop, Field Services Location: Albuquerque, NM (Onsite Work) Job Summary: Candidate must be able to provide onsite IT support to more than 90 sites and 6,500 users located near to client location. Project includes daily operational support and IT Tier 2 end user device support. TOP REQUIREMENTS: Desktop & Field Support skills, customer service...

  • Information Technology Support Specialist

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago


    Albuquerque, United States Optimum ABQ Full time

    The IT Support Specialist is responsible for providing technical support to end-users in all verticals of Optimum. This role involves troubleshooting hardware and software issues, assisting with network-related problems, and ensuring that all IT systems and equipment are functioning effectively. The IT Support Specialist plays a crucial role in maintaining...

  • Information Technology Support Specialist

    Found in: Appcast US C2 - 2 weeks ago


    Albuquerque, United States Optimum ABQ Full time

    The IT Support Specialist is responsible for providing technical support to end-users in all verticals of Optimum. This role involves troubleshooting hardware and software issues, assisting with network-related problems, and ensuring that all IT systems and equipment are functioning effectively. The IT Support Specialist plays a crucial role in maintaining...


  • Albuquerque, United States Optimum ABQ Full time

    The IT Support Specialist is responsible for providing technical support to end-users in all verticals of Optimum. This role involves troubleshooting hardware and software issues, assisting with network-related problems, and ensuring that all IT systems and equipment are functioning effectively. The IT Support Specialist plays a crucial role in maintaining...

  • Walk-Up and Desktop Support Technician

    Found in: Resume Library US A2 - 1 week ago


    Albuquerque, New Mexico, United States Edgewater Federal Solutions, Inc. Full time

    Overview: Edgewater Federal Solutions is seeking a Walk-Up and Desktop Support Technician to support the IT program at a major national laboratory. Responsibilities: Be the first point of contact for in-person tech issues, both at the walk-up desk and via deskside requests. Diagnose, troubleshoot, and resolve hardware and software issues. Tackle a diverse...

  • Walk-Up and Desktop Support Technician

    Found in: Resume Library US A2 - 1 week ago


    Albuquerque, New Mexico, United States Edgewater Federal Solutions, Inc. Full time

    Overview: Edgewater Federal Solutions is seeking a Walk-Up and Desktop Support Technician to support the IT program at a major national laboratory. Responsibilities: Be the first point of contact for in-person tech woes, both at the walk-up desk and via deskside requests. Diagnose, troubleshoot, and resolve hardware and software issues. Tackle a diverse...

  • Sr. Windows Desktop Professional

    Found in: Talent US C2 - 1 week ago


    Albuquerque, United States Expedite Technology Solutions Full time

    Responsibilities We're looking for a Sr. Desktop Support professional to help with a computer upgrade project. There are a variety of over Win and Win machines that will be upgraded to Win H. Responsibilities include checking current computers for upgrade compatibility, review and recommend changes to the SCCM Image, install relevant patches, drivers,...


  • Albuquerque, United States Encantado Technical Solutions Full time

    Overview: Encantado is seeking a Conference Room Support Technician to provide end-user support with processes for managing and delivering services that are ITIL conformant. Provide end-user support with processes for managing and delivering services that are ITIL conformant. Resolve incidents, service requests, and problems associated with service failures...

  • Windows Desktop Support Technician

    Found in: Resume Library US A2 - 2 weeks ago


    Albuquerque, New Mexico, United States Encantado Technical Solutions Full time

    Overview: Encantado Technical Solutions is currently seeking a Windows Desktop Support Technician to support the IT program at a major national laboratory. Responsibilities: Provide prompt initial response to all assigned service requests, ensuring the standard performance requirement is met-or-exceeded. Troubleshoot the system problem & complete repair in...


  • Albuquerque, United States CareerBuilder Full time

    **Albuquerque, NM** **Type** Full Time **Experience** Entry Level RESPEC is committed to creating a diverse environment and is proud to be an equal opportunity and affirmative action employer, which includes equal pay for men and women. All information or testing, family and medical leave, protected veteran status, or any other characteristic is protected by...


  • Albuquerque, United States Respec Full time

    **Albuquerque, NM** **Type** Full Time **Experience** Entry Level RESPEC is committed to creating a diverse environment and is proud to be an equal opportunity and affirmative action employer, which includes equal pay for men and women. All information or testing, family and medical leave, protected veteran status, or any other characteristic is protected by...


  • Albuquerque, United States BESTstaff, Inc Full time

    Job DescriptionJob DescriptionNOTE TO APPLICANTS: You MUST include a full and detailed resume which shows your relevant employment history, employment dates for each job, technical / software skills.  Applications without this will not accepted.  This is NOT an entry level position. This contract-to-permanent position replaces an existing employee who is...

  • Technical Support Analyst

    Found in: Resume Library US A2 - 1 week ago


    Albuquerque, New Mexico, United States Edgewater Federal Solutions, Inc. Full time

    Overview: Edgewater Federal Solutions is seeking a Technical Support Analyst to support the IT program at a major national laboratory. The candidate must be able to go onsite once a month. Responsibilities: Provides day-to-day technical support services, locally or remotely, to employees for network infrastructure and internal desktop systems software and...

  • Conference Room Support Technician

    Found in: Resume Library US A2 - 4 days ago


    Albuquerque, New Mexico, United States Encantado Technical Solutions Full time

    Overview: Encantado is seeking a Conference Room Support Technician to provide end-user support with processes for managing and delivering services that are ITIL® conformant.   Provide end-user support with processes for managing and delivering services that are ITIL® conformant. Resolve incidents, service requests, and problems associated with service...

  • Conference Room Support Technician

    Found in: Resume Library US A2 - 4 days ago


    Albuquerque, New Mexico, United States Edgewater Federal Solutions, Inc. Full time

    Overview: Edgewater Federal Solutions is seeking a Conference Room Support Technician to provide end-user support with processes for managing and delivering services that are ITIL® conformant.   Provide end-user support with processes for managing and delivering services that are ITIL® conformant. Resolve incidents, service requests, and problems...

  • Conference Room Support Lead

    Found in: Resume Library US A2 - 1 week ago


    Albuquerque, New Mexico, United States Encantado Technical Solutions Full time

    Overview: Encantado is seeking a Conference Room Support Technician to provide end-user support with processes for managing and delivering services that are ITIL® conformant.   You will resolve incidents, service requests, and problems associated with service failures or degradations that are related to hardware and software computing devices (including...