Information Technology Support Specialist
3 weeks ago
The IT Support Specialist is responsible for providing technical support to end-users in all verticals of Optimum. This role involves troubleshooting hardware and software issues, assisting with network-related problems, and ensuring that all IT systems and equipment are functioning effectively. The IT Support Specialist plays a crucial role in maintaining the productivity and efficiency of the organization's technology infrastructure. This role reports to the Sr. Director of IT.
Key Responsibilities:
Technical Support:
Respond promptly to end-user inquiries via phone, email, or in person, providing technical assistance and support for hardware and software issues.
Diagnose and troubleshoot problems related to desktops, laptops, printers, mobile devices, and other IT equipment.
Install, configure, and maintain hardware and software components, ensuring compatibility and optimal performance.
Assist with the setup and configuration of user accounts, email clients, and software applications.
Monitor system performance and identify areas for improvement, recommending upgrades or enhancements to hardware and software as needed.
Perform routine maintenance tasks, such as software updates, system patches, and equipment inspections, to ensure the stability and security of IT systems.
Troubleshooting network related issues such as connectivity issues, configuring routers and switches, and implementing network security measures.
Ensure the integrity and reliability of optimums network infrastructure.
Coordinate the setup and deployment of new workstations for employees, including hardware installation, software configuration, and user account setup.
Problem Resolution:
Identify and resolve hardware, software, and network-related issues in a timely manner, escalating complex problems to higher-level support teams when necessary.
Utilize troubleshooting techniques and diagnostic tools to isolate and resolve technical issues effectively.
Document all support activities, including problem descriptions, resolution steps, and system configurations, to maintain accurate records and facilitate knowledge sharing.
Qualifications:
Bachelor's degree in information technology, Computer Science, or related field preferred but not required
Proven experience in providing technical support to end-users in a corporate environment.
Strong knowledge of hardware components, operating systems, and software applications.
Familiarity with networking concepts, protocols, and troubleshooting techniques.
Excellent problem-solving skills and the ability to prioritize tasks in a fast-paced environment.
Effective communication skills, with the ability to explain technical concepts to non-technical users.
Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) a plus.
The IT Support Specialist plays a vital role in ensuring the smooth operation of the organization's IT systems and infrastructure, providing essential support to end-users and helping to resolve technical issues promptly and efficiently.
-
Information Technology Support Specialist
4 weeks ago
Albuquerque, United States Optimum ABQ Full timeThe IT Support Specialist is responsible for providing technical support to end-users in all verticals of Optimum. This role involves troubleshooting hardware and software issues, assisting with network-related problems, and ensuring that all IT systems and equipment are functioning effectively. The IT Support Specialist plays a crucial role in maintaining...
-
Information Technology Support Specialist
4 weeks ago
Albuquerque, United States Optimum ABQ Full timeThe IT Support Specialist is responsible for providing technical support to end-users in all verticals of Optimum. This role involves troubleshooting hardware and software issues, assisting with network-related problems, and ensuring that all IT systems and equipment are functioning effectively. The IT Support Specialist plays a crucial role in maintaining...
-
Senior IT Support Specialist
6 days ago
Albuquerque, United States Expedite Technology Solutions LLC Full timeSENIOR IT SUPPORT SPECIALIST Based onsite in the Albuquerque, NM facility, the Senior IT Support Specialist, will work closely with the IT Support Team Lead, managing the IT Service Desk queue and carrying out the day-to-day Service Desk functions required to provide the efficient delivery of IT services. Effective communication and world-class support is...
-
Information Assurance Specialist
6 days ago
Albuquerque, United States Gray Tier Technologies LLC Full timeGray Tier Technologies is a seeking an Information Assurance Specialist to support a brand new customer and mission providing cyber security services to support Department of Energy initiatives. Primary Responsibilities: Support analysis and develop cybersecurity recommendations to address ongoing and emerging issues Ensure all cybersecurity processes are...
-
Albuquerque, United States General Dynamics Information Technology Full timeProgram Security SAP SMEAlbuquerque. New Mexico Transform technology into opportunity as an Information Security Special Access Program Subject Matter Expert with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies...
-
Audio Visual Information Specialist
4 weeks ago
Albuquerque, United States Bureau of Indian Education Full timeSummary This position is part of the Southwestern Indian Polytechnic Institute, Bureau of Indian Education (BIE). As a Audio Visual Information Specialist you will serve as a technical and maintenance advisor for video and audio support for distance learning classrooms, operate and maintain equipment specific to program needs for instructional...
-
Peer Support Specialist
16 hours ago
Albuquerque, United States Magellan Health Full timePosition requires a Peer Support Specialist Certification. This position provides non-clinical, evidence-based peer support services and serves as a member and family advocate. The FSN brings their life experiences and skills to deliver assistance to the family as they explore the goals they would like to achieve and offers interventions to the family to...
-
IV&V Project Manager with State Client
2 weeks ago
Albuquerque, United States Vinsys Information Technology Inc Full timeJob DescriptionJob DescriptionHope you're doing well. We have an open position for a IV&V Project Manager at Albuquerque, New Mexico. Pl. see the details below and let me know your interest. If interested, pl. share a copy of your resume along with your salary / rate expectations and the best time to reach you.Client: State of New Mexico - New...
-
Product Test Specialist
5 days ago
Albuquerque, New Mexico, United States Cognizant Technology Solutions Full timeWe're hiringAt Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place to Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career...
-
Quality Assurance Specialist
4 weeks ago
Albuquerque, New Mexico, United States RESPEC Full timeJob DescriptionRESPEC is an IT consulting and services company that seeks a Quality Assurance Specialist who will provide support to the Indian Health Service Software Engineering and Support Services (SESS) federal contract.The Quality Assurance Specialist will work in a dynamic and fast-paced work environment and is responsible for owning and supporting...
-
Help Desk Technician/IT Support Specialist
4 weeks ago
Albuquerque, United States Agensys Corporation Full timeJob DescriptionJob Description Title: Help Desk Technician/IT Support Specialist Government client: DTRAClearance requirement: SecretWork Location: Kirtland AFB, NMAs a Help Desk Technician, you will be responsible for providing technical support and assistance to clients utilizing our solutions. You will play a critical role in ensuring our clients...
-
Cyber Security Specialist
2 weeks ago
Albuquerque, United States X-Bow Systems Full timeJob DescriptionJob DescriptionJob Title: Cyber Security Specialist Company: X-Bow SystemsLocation: Albuquerque, NM (this role is onsite)Position Type: Full-TimeAbout Us: X-Bow Systems is a cutting-edge aerospace technology company focused on revolutionizing propulsion systems for space exploration and defense applications. Our team of innovative engineers...
-
Head of Technology
2 days ago
Albuquerque, United States Roadrunner Venture Studios Full timeRoadrunner Venture Studios is the nation’s leading platform for founding breakthrough ventures in deep technology. Our mission is to turn frontier tech into breakthrough companies for the benefit of the American people. Together with engineers, scientists, and entrepreneurs, we build products, create business models, recruit the team, align the company to...
-
Recovery Support Navigators
1 day ago
Albuquerque, New Mexico, United States Magellan Health Full timeMagellan Health is currently recruiting for upcoming openings for Recovery Support Navigators (Peer Support Specialist) and Family Support positions.This position provides non-clinical, evidence-based peer support services, serves as a member advocate, shares coping skills, and provides recovery information for members. This position performs a wide range of...
-
Support Technician
56 minutes ago
Albuquerque, United States Trick Dog Technology Full timeBasic PC and Mac troubleshooting knowledge. Technician will cover the on-site desks and provide "Tier 1" support, triage, etc. and escalate as necessary. • Technical support for events, corporate meetings, and special internal projects • Onboarding/off-boarding logistics for NFLX and 3rd party productions • End-user hardware and software...
-
Director of Technology Services
3 days ago
Albuquerque, United States Route 66 Casino Hotel Full timeAre you a strategic thinker with a vision for the future of technology? Our Director of Technology Services role provides an exciting opportunity to lead our IT team to success. You'll develop and execute IT strategies aligned with our business goals, driving innovation and shaping the future of our organization. If you have experience in IT leadership and a...
-
Customer Service Call Specialist
1 day ago
Albuquerque, United States HME Specialists LLC Full timeJob DescriptionJob DescriptionAre you a problem solver with a passion for helping others? Do you thrive in a customer-centric environment? If so, HME Specialists has an exciting opportunity for you as a Customer Service Call Specialist (Inbound Specialist) in our Albuquerque office.In this role, you will have the chance to engage with customers and provide...
-
Telecom Infrastructure Specialist
4 days ago
Albuquerque, United States Strategic Staffing Solutions Full timeStrategic Staffing Solutions is hiring a Telecom Infrastructure Specialist, Sr for our utility client in Albuquerque, NM. Will convert to fulltime (without visa sponsorship) after 6-12 months.PRIMARY DUTIES AND RESPONSIBILITIES 1. Analyzes IP Telephony/Network infrastructure needs and contributes to the design, integration, and installation of present and...
-
Telecom Infrastructure Specialist
4 days ago
Albuquerque, United States Strategic Staffing Solutions Full timeStrategic Staffing Solutions is hiring a Telecom Infrastructure Specialist, Sr for our utility client in Albuquerque, NM. Will convert to fulltime (without visa sponsorship) after 6-12 months.PRIMARY DUTIES AND RESPONSIBILITIES 1. Analyzes IP Telephony/Network infrastructure needs and contributes to the design, integration, and installation of present and...
-
Director of Technology Services
3 days ago
Albuquerque, United States Route 66 Casino Hotel Full timeJob DescriptionJob DescriptionAre you a strategic thinker with a vision for the future of technology? Our Director of Technology Services role provides an exciting opportunity to lead our IT team to success. You'll develop and execute IT strategies aligned with our business goals, driving innovation and shaping the future of our organization. If you have...