Call Center Representative

2 months ago

Phoenix, United States UnisLink Full time

Job Type

Full-time

Description

As a Call Center Representative with Unislink, you will answer incoming calls from patients regarding their medical bills with a focus on providing exceptional customer service. You will be required to assist patients in understanding their medical bills, explaining charges and providing information on payment options, addressing their questions related to insurance coverage, co-pays, deductibles, etc.

Responsibilities:

•Accurately document and maintain records of patient interactions and transactions in the customer service database.

•Ensure completeness and accuracy of patient information.

•Provide clear explanations of billing processes, insurance terms, and related healthcare information to patients.

•Offer guidance on how to navigate the billing and payment systems.

•Assist patients in setting up payment plans and processing payments over the phone.

•Collaborate with the billing department to ensure accurate and timely processing of payments.

•Adhere to established protocols and guidelines to maintain high-quality customer service.

•Participate in training sessions to stay updated on changes in medical billing procedures and policies.

•Advocate for patients within the organization to ensure their concerns are addressed and resolved.

•Work collaboratively with other departments to improve overall patient satisfaction.

Requirements

•High school diploma or equivalent (some college coursework preferred).

•Previous experience in customer service, preferably in a call center or healthcare setting.

•Familiarity with medical billing terminology and processes is a plus.

•Exceptional interpersonal and communication skills.

•Proven ability to handle sensitive and emotional situations with empathy and professionalism.

•Basic understanding of medical billing processes, insurance terminology, and payment structures is preferred.

•Strong problem-solving skills with the ability to analyze issues and provide effective solutions.

•Proficient in using customer service software, databases, and Microsoft Office application.

•Ability to adapt to changes in procedures, policies, and technology.

•Collaborative mindset with the ability to work effectively in a team-oriented environment.

•Patient and empathetic approach towards customers, understanding the challenges they may face.

•Capability to handle multiple tasks efficiently in a fast-paced call center environment.

•Collaborative mindset with the ability to foster teamwork and cooperation.

•Proven ability to adapt to changes in procedures, policies, and technology.

•Strong organizational and time management skills to ensure team efficiency and meet targets.

•Previous experience in a leadership role, preferably in a customer service or healthcare setting.

•Familiarity with medical billing processes and terminology preferred.

Why UnisLink?

We offer a competitive salary and benefits package, as well as opportunities for growth and development within the organization. Our total rewards package reflects our commitment to creating a diverse and supportive workplace.

  • A positive work environment with passionate leaders that believe in collaboration, innovation, and career growth.
  • Medical, dental and vision insurance for you and your dependents
  • Healthcare Flexible spending accounts are available options
  • 401(k) retirement plan with up to 4% match and no vesting period
  • Paid parental leave
  • 10 days of Paid Time Off (PTO) and 8 company paid holidays annually

About Us

Founded in 2009, UnisLink helps medical providers optimize revenues, improve outcomes and reduce costs through better process management, data analytics, and outsourcing. Throughout its journey to date, UnisLink has fostered an entrepreneurial culture and attracted and retained a highly skilled team of professionals in the areas of medical billing/RCM, data analytics, product development, account management and customer service to serve clients. The company is built upon the core values of Respect, Integrity, Customer Focus and Continuous improvement. UnisLink is committed to combining diversity, collaboration, and excellence. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or based on disability.

Salary Description

$16.00 - 17.00/hr

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