Call Center Representative
1 month ago
Draft Note Design is looking for an energetic and customer-oriented Call Center Representative to join our team. In this role, you will serve as the first point of contact for customers, providing product information, resolving inquiries, and delivering excellent service. This is an ideal position for individuals who enjoy problem-solving and interacting with customers over the phone.
Pay:
$17.50 - $26.00 per hour
Job:
Full time
Responsibilities:
- Handle incoming calls and respond to customer inquiries in a timely and professional manner.
- Provide accurate information about company products and services.
- Resolve customer issues, complaints, or concerns efficiently while maintaining a positive attitude.
- Record and update customer information in the company's database.
- Escalate unresolved issues to appropriate departments or management when necessary.
- Collaborate with the sales and support teams to ensure a seamless customer experience.
- Follow up with customers regarding their inquiries or concerns as needed.
- Maintain a high level of product knowledge to assist customers effectively.
- Meet or exceed performance goals, including call handling time and customer satisfaction targets.
- High school diploma or equivalent; college degree is a plus.
- Previous customer service or call center experience is preferred but not required.
- Excellent verbal communication and active listening skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle a high volume of calls while remaining calm and professional.
- Proficiency in using computers and basic software applications (Microsoft Office).
- Ability to work independently and as part of a team.
- Positive attitude and commitment to providing outstanding customer service
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- 401(k) retirement plan with company match.
- Opportunities for professional development and career advancement.
- Supportive and collaborative work environment.
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