Call Center Customer Service Representative

4 weeks ago


Phoenix, United States Randstad Full time
Job DescriptionJob Description

Job Title: Customer Service Representative – Credit Card Call Center

Location: Onsite in Phoenix, AZ, with possible hybrid options (manager discretion based on performance).

Pay Rate: $20 per hour with potential for a permanent role after 90 days (based on performance and attendance).

Schedule:

  • 24-hour call center with shifts as early as 4 AM and as late as 10 PM.
  • Regular weekend and holiday shifts are required.
  • Initial training runs for 7 weeks, Mon-Fri, 8:30 AM - 5 PM, with strict attendance required.

Job Summary:

As a Customer Service Representative in our Credit Card Call Center, you’ll deliver a high-quality customer experience by assisting with inquiries related to credit card accounts. You'll handle a high volume of inbound calls, resolving issues related to payments, lost/stolen cards, disputes, and more. This role demands patience, excellent communication, and strong problem-solving skills to meet customer needs.

Key Responsibilities:

  • Manage 75-100 calls per day in a structured call center environment.
  • Research and resolve cases independently, using multiple systems to gather necessary information.
  • Address customer questions about payments, balance transfers, fraud alerts, and more.
  • Maintain consistent attendance and follow call protocols to ensure high-quality service.
  • Adapt to daily feedback in a coaching-rich environment focused on continuous improvement.

Qualifications:

  • Required: Minimum of 6 months of customer service experience.
  • Proficiency with computer systems and multitasking across various software.
  • Strong attention to detail, active listening skills, and ability to show empathy.
  • Receptive to coaching, with the ability to manage high call volumes and fast-paced work.

Preferred Experience: Call center background or customer-facing roles such as retail or food service (e.g., Chick-fil-A or QT).

Company DescriptionRandstad Staffing. We provide outsourcing, staffing, consulting, and workforce solutions within the areas of engineering, accounting and finance, healthcare, human resources, IT, legal, life sciences, manufacturing and logistics, office and administration, and sales and marketing.

We can’t wait to tell you all about itCompany DescriptionRandstad Staffing. We provide outsourcing, staffing, consulting, and workforce solutions within the areas of engineering, accounting and finance, healthcare, human resources, IT, legal, life sciences, manufacturing and logistics, office and administration, and sales and marketing. \r
\r
We can’t wait to tell you all about it

  • Phoenix, Arizona, United States Randstad Full time

    Job OverviewWe are seeking a skilled Customer Service Representative to join our team at a leading bank in Phoenix, AZ. As a Call Center Representative, you will be responsible for providing exceptional customer experience while resolving customer complaints and inquiries.Key Responsibilities:Handle high-volume calls and navigate phone systems and computer...


  • Phoenix, Arizona, United States Randstad Full time

    Job Title: Customer Service RepresentativeJob Description:We are seeking a highly skilled Customer Service Representative to join our team at a leading bank in Phoenix, AZ. As a Customer Service Representative, you will be responsible for providing exceptional customer experience while resolving customer complaints and inquiries in a high-volume call center...


  • Phoenix, United States Randstad Full time

    Job DescriptionJob DescriptionOur client is an industry-leading bank with urgent needs for Call Center Representatives in Phoenix, AZ. This is a 3-month assignment with potential to extend or become a permanent employee. Please review all details below before applying.Details:Shifts needed: 4am-12:30pm, 1pm-9:30pm, and 1:30pm-10pm (availability on weekends...


  • Phoenix, United States Connexa Worx Full time

    Job Description: Draft Note Design We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing them with exceptional service and support. The Call Center Representative is responsible for handling incoming calls, addressing customer...


  • Phoenix, United States TEKsystems Full time

    Job DescriptionJob DescriptionJob Title: Alarm Install CoordinatorTop Skills1) Call Center Experience2) Customer service experience3) High volume call placements (outbound & inbound)-CONTRACT TO HIRE- 6 MONTHSProject Coordinator that can be trained to work a phone dialer/program and create/scheduling in Mastermind.Working in a call center environment....

  • Customer Service

    2 weeks ago


    Phoenix, United States Randstad Full time

    Job DescriptionJob DescriptionOur client is an industry-leading bank with urgent needs for Call Center Representatives in Phoenix, AZ. This is a 3-month assignment with potential to extend or become a permanent employee. Please review all details below before applying.Details:Shifts needed: 3pm-11pm, 5pm-2am, 7pm-4am (availability on weekends...


  • Phoenix, United States Randstad North America, Inc. Full time

    We are looking for Customer Service rockstars who are able to assist customers over the phone with their bank accounts. If you are detail oriented, have a professional and positive demeanor we want you to join our team! - Must be located in north Pho Call Center, Representative, Customer Service, Retail, Staffing


  • Phoenix, United States Acro Service Corp Full time

    Remote but needs to report to office first day for orientation. Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests and inquiries. To succeed in this position candidates should have a bias for doing...


  • Phoenix, United States Acro Service Corp Full time

    Remote but needs to report to office first day for orientation. Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests and inquiries. To succeed in this position candidates should have a bias for doing...


  • phoenix, United States Acro Service Corp Full time

    Position Description Remote but needs to report to office first day for orientation. Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests and inquiries. To succeed in this position candidates should...


  • Phoenix, United States Acro Service Corp Full time

    Position Description Remote but needs to report to office first day for orientation. Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests and inquiries. To succeed in this position candidates should...


  • Phoenix, United States Acro Service Corp Full time

    Position Description Remote but needs to report to office first day for orientation. Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests and inquiries. To succeed in this position candidates should...


  • Phoenix, United States NTT DATA Full time

    Details Below: POSITION : Member Services Representative (Call Center) LOCATION : Onsite: Phoenix, AZ (South 44th Place) JOB TYPE : This is a LONG-TERM CONSULTING assignment. Not Direct Hire. PAY: $17.00 per hour HOURS: M-F 7:00AM - 5:00PM (8 hour shift assigned) with Rotating Saturday Schedule START DATE: 10/14/2024. Customer Service which includes...


  • Phoenix, United States Acro Service Corp Full time

    Job Title: Customer Service RepresentativeDuration: 6 months (Possibility of extension)Location: Phoenix , AZ, 85007(Remote)Pay: $20/hour on w2 basis without benefits*NO C2C**Looking for Local Arizona citizen only*Job Description:Remote but needs to report to office first day for orientation. Responsible for professionally and courteously serving customers...


  • Phoenix, United States Acro Service Corp Full time

    Job Title: Customer Service RepresentativeDuration: 6 months (Possibility of extension)Location: Phoenix , AZ, 85007(Remote)Pay: $20/hour on w2 basis without benefits*NO C2C**Looking for Local Arizona citizen only*Job Description:Remote but needs to report to office first day for orientation. Responsible for professionally and courteously serving customers...


  • Phoenix, United States UnisLink Full time

    Job Type Full-time Description As a Call Center Representative with Unislink, you will answer incoming calls from patients regarding their medical bills with a focus on providing exceptional customer service. You will be required to assist patients in understanding their medical bills, explaining charges and providing information on payment options,...


  • Phoenix, United States Acro Service Corp Full time

    Job title :: Unclaimed Property Representative (Hybrid)Payrate :: $18 per hour without benefits (MAX)Duration :: 12 Months Contract (Possible Extension or FTE)Location :: Phoenix, AZ, 85007 (Hybrid Flexibility)Shift :: Mon-Fri [8 AM – 5 PM]Position Overview: The Unclaimed Property Hotline Representative serves as the primary point of contact for Unclaimed...


  • Phoenix, United States Acro Service Corp Full time

    Job title :: Unclaimed Property Representative (Hybrid)Payrate :: $18 per hour without benefits (MAX)Duration :: 12 Months Contract (Possible Extension or FTE)Location :: Phoenix, AZ, 85007 (Hybrid Flexibility)Shift :: Mon-Fri [8 AM – 5 PM]Position Overview: The Unclaimed Property Hotline Representative serves as the primary point of contact for Unclaimed...


  • Phoenix, United States Diverse Lynx Full time

    Role: Call Center Representative Job Type: Contract Location: Phoenix, AZ Job Description: This job is responsible for connecting clients with the breadth of solutions that the bank offers to help achieve financial goals. Key responsibilities include balancing service requests and sales opportunities, providing subject matter expertise on financial...


  • Phoenix, United States Connexa Worx Full time

    Job Description: Draft Note DesignThe Call Center Customer Service Agent is responsible for handling inbound and outbound customer calls, addressing inquiries, resolving issues, and providing exceptional service. This role is ideal for individuals with strong communication skills, a customer-first attitude, and the ability to work in a fast-paced...