Call Center Customer Service Representative
4 weeks ago
Job Title: Customer Service Representative – Credit Card Call Center
Location: Onsite in Phoenix, AZ, with possible hybrid options (manager discretion based on performance).
Pay Rate: $20 per hour with potential for a permanent role after 90 days (based on performance and attendance).
Schedule:
- 24-hour call center with shifts as early as 4 AM and as late as 10 PM.
- Regular weekend and holiday shifts are required.
- Initial training runs for 7 weeks, Mon-Fri, 8:30 AM - 5 PM, with strict attendance required.
Job Summary:
As a Customer Service Representative in our Credit Card Call Center, you’ll deliver a high-quality customer experience by assisting with inquiries related to credit card accounts. You'll handle a high volume of inbound calls, resolving issues related to payments, lost/stolen cards, disputes, and more. This role demands patience, excellent communication, and strong problem-solving skills to meet customer needs.
Key Responsibilities:
- Manage 75-100 calls per day in a structured call center environment.
- Research and resolve cases independently, using multiple systems to gather necessary information.
- Address customer questions about payments, balance transfers, fraud alerts, and more.
- Maintain consistent attendance and follow call protocols to ensure high-quality service.
- Adapt to daily feedback in a coaching-rich environment focused on continuous improvement.
Qualifications:
- Required: Minimum of 6 months of customer service experience.
- Proficiency with computer systems and multitasking across various software.
- Strong attention to detail, active listening skills, and ability to show empathy.
- Receptive to coaching, with the ability to manage high call volumes and fast-paced work.
Preferred Experience: Call center background or customer-facing roles such as retail or food service (e.g., Chick-fil-A or QT).
Company DescriptionRandstad Staffing. We provide outsourcing, staffing, consulting, and workforce solutions within the areas of engineering, accounting and finance, healthcare, human resources, IT, legal, life sciences, manufacturing and logistics, office and administration, and sales and marketing.We can’t wait to tell you all about itCompany DescriptionRandstad Staffing. We provide outsourcing, staffing, consulting, and workforce solutions within the areas of engineering, accounting and finance, healthcare, human resources, IT, legal, life sciences, manufacturing and logistics, office and administration, and sales and marketing. \r
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We can’t wait to tell you all about it
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