Client Services Manager

1 week ago

Rocklin, United States The Stepping Stones Group, LLC Full time

As a Client Development & Services Manager, you will be responsible for managing and growing new client accounts, creating a positive experience for new clients, and increasing the company's market share. In this position you will: * Identify growth opportunities in your assigned region. * Develop, implement, and execute business development strategies. * Build and maintain relationships with new clients for the purpose of achieving placement targets and acquiring additional business opportunities. * Educate clients of The Stepping Stones Group product offerings and invite Autism, Core and Nursing client service managers to client meetings * High volume outbound marketing calls to clients to generate job orders. * Intake of inbound sales calls to identify school districts' needs. * Conduct in-person client visits * Attend job fairs, conferences, etc. as needed. * Generate interest among school districts through multi-level communication strategies. * Negotiate bill rates and contract terms, create proposals, and finalize client contract documents. * Set clear expectations with clients regarding feedback, quality assurance practices and The Stepping Stones Group policies * Collaborate and support the competitive bid process for assigned client accounts as needed. * Deliver an excellent client experience by taking the time to understand each client's needs and preferences. * Provide clear and consistent client communication; establish expectations throughout the process; respond quickly and thoroughly to client questions. * Collaborate with Vice President of Client Services to establish focus accounts and communicate client needs. * Collaborate with Regional Managers for Client Services to ensure new business is trending positively. * Embrace personal responsibility and accountability in a strongly collaborative environment. * Meet and exceed your assigned activity, placement, and margin goals. Qualifications: * Fearless and enthusiastic attitude and a supportive collaborator * Confidence in making outbound calls * Confidence in communicating and upholding The Stepping Stones Group's policies and expectations * Identify internal areas of improvement and communicate these to your team. * Ability to overcome objectives; strong negotiation and closing skills. * Excellent written and verbal communication skills; Exceptional presentation skills * Strategic thinking & problem solving; ability to achieve results. * Exceptional time management and prioritization skills with demonstrated ability to meet project timelines. * Strong relationship management and work ethic, including leading by example. * Adaptability and flexibility to support the organization's rapid growth. * Resilient and welcoming of constructive feedback, with ability to apply it into actions and result

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