Customer Service Representative

4 weeks ago


Levittown, United States The Glass Guru Enterprises, Inc. Full time

Benefits: Free uniforms Training & development Flexible schedule Roles & Responsibilities: As the primary person on the front lines of customer service, the Customer Service Rep handles inbound & outbound contact with customers including, but not limited to: Answer inbound phone calls promptly during business hours Respond to any voicemails and/or messages from answering service Respond to inbound email correspondence, forwarding on as appropriate Greet customers and all other visitors to the showroom Screen incoming leads/potential customers Schedule estimate appointments Quote product by telephone for clients/customers Assist Estimators with follow up on pending sales/quotes by phone and/or email Strategically schedule work appointments for Installation Technicians, along with customers accordingly Troubleshoot issues from the field if needed, working with GM/vendors and techs to find solutions Check order confirmations from fabricators/vendors for size and pricing accuracy File daily work orders and estimates Order all office/shop supplies Keep the office clean/tidy Qualifications & Educational Requirements: HS Diploma or equivalent Excellent communication skills All candidates must be able to pass an initial background check and drug test Preferred Skills: Excellent verbal/written communication skills Microsoft Office proficiency (Word, Excel) Hardworking, motivated, with excellent organizational and time-management skills *Eligibility for company benefits is contingent upon completion of the initial employee probationary period and at the discretion of the Franchise Owner. #J-18808-Ljbffr



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