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Customer Service Representative

2 months ago


Levittown, New York, United States Chick-fil-A Full time
About the Role

At Chick-fil-A, we're looking for individuals who are passionate about delivering exceptional customer service and creating a welcoming environment for our guests. As a Front Counter/Drive-Thru Team Member, you will play a vital role in ensuring that every customer has a remarkable experience.

Key Responsibilities
  • Provide Exceptional Customer Service: Use our CORE 4 model to serve guests with a smile, eye contact, enthusiastic communication, and a commitment to staying connected.
  • Deliver Second Mile Service: Go above and beyond to ensure excellent customer service and build strong relationships with our guests.
  • Work as a Team: Collaborate with colleagues to achieve our goals and maintain a clean, safe, and efficient work environment.
  • Operate Registers and Drive-Thru: Take orders, process payments, and provide correct change to customers in a timely and accurate manner.
  • Maintain a Clean and Organized Workspace: Ensure that all stations are stocked and maintained to meet our high standards.
  • Follow Food Safety Procedures: Adhere to strict guidelines to ensure the quality and safety of our food.
  • Support Operational Excellence: Follow procedures to ensure that our restaurant runs smoothly and efficiently.
Requirements
  • Customer Service Orientation: A passion for delivering exceptional customer service and creating a welcoming environment.
  • Strong Interpersonal Skills: Ability to build strong relationships with colleagues and guests.
  • Physical Demands: Ability to lift 20-30 pounds on a regular basis and work on your feet for several hours at a time.
  • Attention to Detail: Ability to multitask and maintain accuracy in a fast-paced environment.
  • Teamwork and Adaptability: Ability to work well independently and as part of a team, adapting to changing situations and priorities.
Benefits
  • Flexible Scheduling: We strive to accommodate your schedule and commitments.
  • Closed Sundays: Enjoy a day off to spend with family and friends.
  • College Scholarships: Eligible team members can apply for Chick-fil-A's Remarkable Futures Scholarships.