Behavioral Health Clinical Intake Specialist
3 weeks ago
This position will provide first point-of-contact, personalized intake with clients seeking Behavioral Health Services. Helps the client understand and navigate the required paperwork including consent for treatment, the Cross-Cutting Symptom Measure assessment tool and the ASAM criteria assessment tool.
Essential Duties and Responsibilities specific to the position: Under the general supervision of the Behavioral Health Director, job incumbent will provide the following representative duties:
- Supports the organization's mission and goals, quality standards, and patient-centered medical home philosophy. Embraces KANA's culture of serving the whole person through our provision of services. Incorporate KANA's core values of Courtesy, Caring, Respect, Sharing, and Pride in all activities and decisions.
- Upholds KANA's Code of Ethics by conducting professional activities with honesty, integrity, respect, fairness, and good faith in a manner that reflects positively upon the organization.
- Collaborates with Quality Management staff to incorporate any required Federal, State, and/or AAAHC requirements into clinical practice; monitor fidelity to identified best practices.
- Assembles the intake packet to include documents that capture all regulatory requirements of the agencies that oversee KANA's Behavioral Health including Medicaid, Medicare, State of Alaska Department of Behavioral Health, Licensing Boards, AAAHC, and ANTHC.
- Provides personalized documents in the intake packet that may be unique to the client and/or the clinician based upon demographics including specific screeners for adolescents, substance treatment, couples counseling, etc.
- Follows a script during a portion of the intake interview that considers any past BH treatment, whether outpatient or inpatient, and what the client felt worked and what did not work. Explores in that interview script any conflicts of interest with any BH staff the client may have so that assignment to provider is confidential and privacy is protected.
- Helps client define preferences for BH treatment such as gender of clinician.
- Based upon client's self-report of needs, uses the library of clinician personal profiles to suggest a match based upon preferences in the interview and clinician treatment modalities specific to those needs. For examples, Eye Movement Desensitization and Reprocessing (EMDR) for trauma, Attachment theory for OCS cases, Trauma Focused-Cognitive Behavioral Therapy (TF-CBT) for CAC referrals, Emotionally Focused Therapy (EFT) for couples, and Dialectical Behavioral Therapy (DBT) for personality disorders and bipolar disorder.
- Consults with Eligibility Intake Specialist at the end of the interview with client present, to decide which clinicians can take the client based upon current credentials of the clinician.
- Facilitates weekly call backs to clients who may be on a waitlist to continually assess the needs of the client.
- Communicates regularly with all members of the client's treatment team, including outside referral sources, as well as KANA Case Managers, Peer Support Specialists, BHAs, and SUD Counselors.
- Manages Behavioral Health client information in the ECR of Carelogic; creating the client profile and data entering information from the paperwork collected from the client.
- Works closely with the BH Clinicians, BHA's, Peer Support Specialists, Case Managers, and SUD Counselors to ensure that client is properly enrolled in the appropriate BH programs based upon intake information.
- Receives direction from the BH Clinical Director regarding clinical processes, programming, interview script(s), and expectations.
- Works with clients and referral sources to secure referral documentation such as Court orders, service plans, discharge plans, treatment records, neuropsychological assessments, school assessments, OCS treatment plans, etc. Common referral sources include ASAP, adult probation, OCS, residential substance treatment agencies, medical staff, and KIBSD school counselors.
- Collaborates with village BHAs and Health Aids to ensure that intake appointments and documentation for village-based clients are coordinated efficiently.
- Works very closely with the Behavioral Health Eligibility Intake Specialist and is cross-trained in many of the tasks of that position to provide coverage when that person is out of office.
- Identifies areas of improvement in the intake process and offers solutions in collaboration with the BH Director and the BH Eligibility Intake Specialist.
- Advise BH Director of clients deemed urgent enough to bypass the waitlist and be referred to the Urgent Care Clinician.
- Will use the urgent care criteria, as defined by the BH Director, to determine clients that need immediate psychotherapy sessions with a clinician without being placed on the waitlist.
- Maintains positive attitude and welcoming customer service skills, treating all clients with the same integrity and respect, meeting the client where they are at and allowing adequate time for the client to process.
Supervisory Responsibilities This job has no supervisory responsibilities.
Requirements
Associate's degree in related field or 3 years of relevant work experience in a behavioral health setting; or any equivalent combination of education and experience. Must have 2 years of experience in customer service and familiarity with BH intake processes. Experience working in rural Alaska communities/villages is required. Experience in documentation, credentialing, and regulatory requirements is required. Familiarity with the Behavioral Health Aide model strongly preferred.
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