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Director Global Operations at Impact Water Global
3 months ago
Job Description
Impact Water envisions a world where everyone has reliable and easy access to safe drinking water to support their health and well-being.
MISSION
Our mission is to increase access to safe water, with an initial focus on schools and health facilities, through the provision of high quality safe water technologies and long term maintenance and repair of these technologies.
VALUES
Impact
We use our talent and resources to create positive and measurable social impact at scale. We’re committed to creating reliable and easy access to safe drinking water for millions of students around the world.
Entrepreneurship
We innovate, adapt, and pursue new ideas and approaches constantly in support of our mission. We’d rather experiment and fail early and course correct, than not take risks. We encourage imagination and resourcefulness.
Pay-for-performance
We believe outcomes should be rewarded and see positive social and business benefits to incentivizing results via performance-based compensation. We strive to incorporate pay-for-performance dimensions wherever possible.
Integrity
As a social business, we are steadfast in our commitment to integrity in all that we do. Honest feedback, honest reporting and ethical and responsible business behavior is fundamental to our identity and the business we aspire to be. We have a zero-tolerance policy for fraud.
Equality
We see potential everywhere and believe all of us can help each other to become better people, better communities and a better planet. We believe in dignity and are committed to creating conditions which support it, everywhere and always.
About the Role:
As Global Operations Director, you will:
Lead the tactics to expand our services to all public schools in Nigeria, Kenya and Uganda by the end of ; including:
how we approach getting data on schools without Impact Water systems.
how we determine which systems they need.
how we fit new installations into operations schedules.
how we build Ops teams to manage new installations.
Work closely with global leadership to plan Impact Water global scale-up (standardization of our business and processes to enable the efficient replication of our model to 10-15 countries, reaching m+ student beneficiaries).
Work closely with Operations department to build a network of well trained and motivated agents, including testing and rolling out full time agents and equipping agents with motorcycles.
Study product issues and design solutions to fix issues; research and pilot new products.
Reshape and improve our data model and systems to meet evolving needs of the company.
Spearhead the design, testing and rollout of new MIS tools and technologies.
Serve as member of global leadership team, participate in all its activities.
As Global Operations Director, you will report to the Regional Director and have a full and direct mandate to drive the work forward. You will coordinate closely with the CDs, Operations Directors and other senior country-level managers.
Qualifications & Skills Required:
Ability to think and work at scale.
5+ years’ experience supervising field work in challenging environments.
Experience in the social enterprise sector in Sub-Saharan Africa is preferred.
Experience with Salesforce and Taroworks is preferred.
Strong leadership, analytical and organizational skills.
Strong interpersonal, cross-cultural, active listening, writing and presentation skills.
Excellent intellectual credentials combined with strong emotional intelligence skills.
English proficiency with 100% fluency; additional language skills are welcomed.
High levels of integrity.
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