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Customer Service Representative

2 months ago

Lanham, United States Fathom Management LLC Full time
Customer Service Representative (CSR) Lanham, Maryland

Location: Lanham, Maryland

Starting salary is $17.60 per hour

Benefits

  • 11 Federal Holiday, 3 weeks PTO, Health Insurance
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Relocation assistance
  • Travel reimbursement
  • Vision insurance
Job Description:

The CSR will report directly to supervisor in support of speed & red-light camera system violation processing. The data entry clerk will be responsible for initial review of violation images, secondary review of violations confirming vehicle type and address of violator in accordance with project specific business rules. The CSR is expected to document any issues observed at enforced locations and communicate to their supervisor. In addition, the CSR may be required to answer telephone customer service calls in accordance with defined telephone scripts and protocol. The CSR may be required to review mailed correspondence and take action on customer correspondence in accordance with defined protocol and procedure as well as accept payments at the customer service window where walk-in customer payments are processed. Prepares source data for computer entry by compiling and sorting information: -Enters traffic citation information into a computer. -Reviews video evidence of traffic violations -Maintains log of activities and completed work. -Training will be provided and some computer skills required. -Works independently after training

Skills & Experience Requirements:
  • Attention to detail and dependable work ethic required
  • Typing speed 40 WPM. - Word processing software (Required 2 Years)
  • Spreadsheet software (Required 2 Years)

Benefits Overview: Full-time employees are offered comprehensive and competitive benefits package including paid vacation, sick leave, holidays, health insurance, life insurance, military leave, training, tuition reimbursement, a wellness program, short- and long-term disability, 401(k) retirement plan with company matches/immediate vesting, commuter benefits, and more.

EEO Policy: It is our policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, citizenship status, veteran status, disability, or any other characteristic protected by applicable federal, state or local law