Customer Service Representative

2 weeks ago


Lanham, Maryland, United States Graybar Full time

As a Customer Service Representative at Graybar, you will play a vital role in ensuring customer satisfaction. Your key responsibilities will include interacting with customers, handling requests, and providing timely and professional support. You will be the primary point of contact for customers, ensuring their needs are met and exceeded. In this role, you will:

  • Provide exceptional customer service, ensuring every interaction is positive and memorable.
  • Handle customer inquiries and concerns in a professional and courteous manner.
  • Take an active role in selling Graybar products and services, utilizing your knowledge and expertise to drive sales.
  • Support customers in selecting and applying products, providing expert guidance and recommendations.
  • Coordinate customer service requests, including order entry, pricing, expediting, billing, and order maintenance.

What we're looking for in a candidate:

  • Strong communication and interpersonal skills.
  • A passion for delivering exceptional customer service.
  • Ability to handle a variety of customer situations with enthusiasm and tact.
  • 2+ years of experience in a customer-facing role.
  • High school education or equivalent.
  • 2-year or 4-year degree preferred.

Work schedule and compensation:

  • Full-time, hourly, non-exempt position.
  • Monday - Friday, 8:00am - 5:00pm.
  • Starting pay rate: $25.00 per hour, depending on experience.

Why join Graybar?

At Graybar, we believe that our employees are the heart and soul of our company. We value diversity, inclusion, and employee ownership, creating a collaborative environment where everyone can grow and thrive. We offer comprehensive benefits, including medical insurance, dental insurance, vision plan, life insurance, flexible spending accounts, disability benefits, profit sharing plan, 401(k) savings plan, paid vacation, sick days, and holidays. We're an equal opportunity employer, committed to providing a workplace that's inclusive and respectful of all employees.



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