Customer Service Representative

1 week ago


LanhamSeabrook, Maryland, United States BJ's Wholesale Club Full time
Job Summary

As a Customer Service Representative at BJ's Wholesale Club, you will be responsible for delivering exceptional member service and support. You will be the first point of contact for members, handling membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look-ups, and pick-ups.

Key Responsibilities
  • Provide superior customer service to members, resolving issues in a courteous and timely manner.
  • Exhibit clear understanding of all BJ's Membership options and Co-Brand credit card.
  • Deliver excellent service to members, ensuring a safe and positive environment and experience.
  • Follow tax exempt/resale membership policies in regard to retention processes and procedures.
  • Assist with BOPIC (Buy Online and Pick Up In Club) orders for members.
  • Maintain all club policies and procedures.
Requirements
  • Prior front-line/customer service or previous sales experience preferred.
  • Results-driven with proven success in goal achievement.
  • Basic math skills preferred.
  • Computer proficiency preferred.
Work Environment

Most of the time is spent frequently remaining in a stationary position on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping. Occasionally requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance.



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