Customer Service Representative

4 weeks ago


Arlington, United States MEI Group Inc Full time

Customer Service Representative - Corporate Office The Customer Service Representative is responsible for taking inbound calls on current customers and initiating outbound calls to complete a welcome call on new purchases. Responsibilities/Duties Provide excellent customer service via phone Monitor, manage, and maintain assigned accounts Establish and maintain strong customer relationships Utilize probing questions and effective documentation Ensure all demographics submitted on accounts are correct and updated Adhere to company policies and procedures to ensure compliance with state and federal guidelines. Qualifications and Education Requirements Minimum 1 year of prior customer service experience Team oriented Ability to thrive in a fast-paced environment Goal oriented Proficient knowledge of FDCPA Excellent verbal and written communication skills Excellent interpersonal and organizational skills Strong ability to multitask and work independently under high call pressure Must meet daily, weekly, and monthly individual/departmental expectations Ability to receive, retain, and implement effective feedback. Job Type: Full-time Salary: $14 - $16 / hour plus weekly incentives Physical Setting Call center Office Schedule 8 hour shift Day shift Monday to Friday Overtime Every other Saturday Supplemental Pay Types Bonus pay Benefits We are proud to offer an exceptional range of perks to our employees. Our comprehensive benefits package includes Health, Life, Dental, and Vision Insurance, as well as a 401k plan. Additionally, we provide paid holidays and personal time off (PTO) to support work-life balance and personal well-being. Free gym on site. Perks At MEI, we prioritize the health and convenience of our employees. We offer TeleDoc, a service that grants our staff 24/7 access to medical professionals. With TeleDoc, employees can obtain prescriptions, receive medical guidance, and consult with doctors over the phone, eliminating the need for physical doctor visits in many cases. Furthermore, we provide a fully equipped onsite gym for our employees, encouraging physical well-being and promoting a healthy work-life balance. About Us MEI Group is a privately owned group of companies based in the Dallas-Ft. Worth (DFW) region. With a dedicated workforce of over 300 talented individuals, we have been successfully operating since 1992, serving as a pillar of expertise and excellence in our industry. Throughout our extensive history, we have built a solid reputation for our unwavering commitment to quality and expertise. The MEI Group consists of a total of 10 dealerships that operate under the buy here pay here model, allowing customers to purchase their vehicles directly from us and obtain financing in-house. With our integrated approach, we aim to simplify the car-buying experience and offer flexible financing solutions to meet the needs of our valued customers. Join the MEI team and enjoy the benefits of working with a reputable company that values its employees' health, well-being, and work-life balance #J-18808-Ljbffr



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