Bilingual Customer Service Specialist

2 days ago

Omaha, United States Amber Specialty Pharmacy Full time

At Amber Specialty Pharmacy, our commitment to patient care is unmatched. Enjoy fulfillment in a career where you have the opportunity to make a positive impact on patients with complex and chronic conditions.

Remote position, post in-office training (Omaha)

  • Full-Time
  • $18.00/hour
  • Hours: Rotating Shifts; M-F, 7:00 a.m. - 7:00 p.m.; Sat., 8:00 a.m. - 2:00 p.m.
  • Six paid holidays
  • Must pass post-offer, pre-employment drug background tests as allowed by state, federal, local ordinance, statutes and licensing/accreditation requirements.
Amber Specialty Pharmacy

Job Title: Patient Care Specialist, Bilingual

Department: Operations

FLSA: Non-Exempt

General Functions

Responsible for the day-to-day customer service activities and support of specifically assigned clients and customers. Responsible for inbound and outbound patient phone calls, prescription refill reminder calls, documentation of patient interaction, facilitation of patient-to-pharmacist consultations, patient enrollment functions, and assisting with patient needs and requests.

Reporting Relations

Reports to: Customer Care Center Manager

Direct Reports: None

Primary Responsibilities:
  • Conducts prescription refill reminder calls.
  • Responsible for inbound and outbound patient phone calls.
  • Facilitates patient-to-pharmacist consultations.
  • Provides assistance with all patients needs and requests.
  • Uses problem-solving skills to offer support to patients calling in; obtains and evaluates relevant information and provides quick resolutions to questions, concerns, and problems; provides follow-up when appropriate.
  • Keeps records of client/customer interactions and transactions.
  • Identifies and reports to direct supervisor on all call exceptions, positive or negative, and proposes actions, if necessary, to be taken in response to the exception.
  • Supports the development of methods of communication and coordination with pharmacy operations to ensure timely and accurate fulfillment of orders for patient requests and clients.
  • Responsible for monitoring and processing all orders and requests received via the website and by assigned clients/customers, communicates and coordinates with the appropriate personnel.
  • Works closely with direct supervisor to improve assigned customer experience on the website.
  • Uses bi-lingual skills to interact and communicate orally and in writing with providers, patients, and others as needed.
  • This position is office-based.
Professional Competencies:
  • Participates in team meetings to ensure company service objectives are being met.
  • Communicates all aspects that can assist the Sales Team as it relates to assigned customer retention and growth.
  • Audits own performance and recommend objectives and standards of performance.
  • Ability to learn MS Excel, Word, Outlook, Salesforce, CPR+.
  • Maintains knowledge of and utilizes software to provide best-in-class customer service.
  • Attention to detail with emphasis on organizational skills.
  • Ability to work with all levels of internal management and staff, as well as outside clients and vendors.
Required Qualifications:
  • HIPAA trained and/or the ability to work with and protect highly confidential patient and employee information
  • Ability to speak another language fluently and read/write in the language
  • Working knowledge of the healthcare industry
Educational Requirements:

High school diploma or equivalent

Physical Requirements:
  • Must be able to remain in a stationary position up to 90% of the time
  • The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc., and traverse conferences, meetings, and remote events
  • Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer
  • The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations
  • The ability to observe details at close range (within a few feet of the observer)


Working Conditions:

Normal office environment.

Equipment Used to Perform the Job:

Computers, keyboards, mouse, monitors, fax, and/or headsets for phone work. Software specific to the position, including but not limited to Microsoft Outlook and Skype. Must lift and traverse the area to move paper and supplies to use the equipment.

Contacts:

Frequently interact with co-workers, intradepartmental staff of the Company, managers, leaders, insurance providers, payers, vendors, and customers. This is a partial list of contacts and is subject to changes and alternatives.

Confidentiality:

The incumbent must maintain the confidentiality of personal information for the applications and licensing requirements, including any financial, strategic, or proprietary information. The Company does not consider this an exhaustive list of examples and may add or modify as deemed appropriate to the execution of the role.

Candidates must be able to pass a pre-employment drug test, background check, and health screening (if applicable).

Apply now and join our mission to provide exceptional patient care

  • Bilingual Customer Service Representatives

    3 months ago

    Omaha, United States North End Teleservices Full time

    Under general supervision, the bilingual customer service representative will take incoming calls, use chat, and complete outbound calls as necessary to assist their customers with answering frequent questions, providing detailed information, processing of customers concerns and inquires. Our bilingual customer service representatives must practice active...

  • Bilingual Customer Service Representative

    1 week ago

    Omaha, Nebraska, United States North End Teleservices, LLC Full time

    Job SummaryWe are seeking a highly skilled and bilingual customer service representative to join our team at North End Teleservices, LLC. As a customer service representative, you will be responsible for providing exceptional customer service to our clients through various communication channels, including phone, email, and chat.Key Responsibilities:Respond...

  • Bilingual Customer Service Specialist

    2 weeks ago

    Omaha, United States The Sherwin-Williams Company Full time

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay...

  • Bilingual Customer Service Specialist

    2 months ago

    Omaha, United States Sherwin-Williams Full time

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay...

  • Bilingual Customer Service Specialist

    2 weeks ago

    Omaha, United States Sherwin-Williams Full time

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay...

  • Retail Customer Service Specialist

    2 weeks ago

    Omaha, United States The Sherwin-Williams Company Full time

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...

  • Customer Service

    3 months ago

    Omaha, United States Heritage Pool Supply Group, Inc. Full time

    We are seeking a self-motivated, customer service-oriented individual for a Counter Sales role. This full-time position will focus on order entry at the sales counter with other related duties such as: warehouse, stocking shelves, shipping products, and loading trucks. The workweek is Monday through Friday, with an opportunity for overtime during the busy...

  • Bilingual Call Center Interpreter

    2 weeks ago

    Omaha, Nebraska, United States Kelly Full time

    Job Opportunity: Bilingual Call Center InterpreterWe're seeking a skilled Bilingual Call Center Interpreter to join our team at Kelly. As a Bilingual Call Center Interpreter, you'll be responsible for handling telephone calls on demand in a quiet home office, translating Spanish/English conversations for a wide range of industries, and providing exceptional...

  • Customer Service Representative

    1 week ago

    Omaha, Nebraska, United States Arbor Bank Full time

    Job Title: Deposit SpecialistReports to: Deposit ManagerOffice Location: Omaha, NebraskaPosition Type: Non-ExemptHours: Monday thru Friday: Flexible hours from 7:30 am to 6:00 pm (rotating shifts), Saturday: 8:30 am to 12:00 pm (rotating shifts)Summary Description:As a Deposit Specialist at Arbor Bank, you will be responsible for providing exceptional...

  • Customer Service Representative

    1 week ago

    Omaha, Nebraska, United States Arbor Bank Full time

    Job Title: Customer Service Representative - Deposit SpecialistArbor Bank is seeking a highly skilled Customer Service Representative - Deposit Specialist to join our team. As a key member of our banking team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide customer service by...

  • Bilingual Talent Acquisition Specialist

    2 weeks ago

    Omaha, Nebraska, United States Cordova Full time

    Job Title: Bilingual RecruiterCordova Solutions is a custom software development, executive and IT staffing firm located in Omaha, NE. We are an office-first culture seeking like-minded entrepreneurs.Job Summary:We are seeking a highly skilled Bilingual Recruiter to join our team. As a member of Cordova, you will build and extend candidate relationships...

  • Customer Service Representative

    3 weeks ago

    Omaha, Nebraska, United States Angel Guardian Inc Full time

    Job SummaryWe are seeking a highly skilled Customer Service Specialist to join our team at Angel Guardians dba Hand Me Ups. The ideal candidate will provide exceptional customer service, ensuring a positive experience for our customers.Key ResponsibilitiesProvide friendly and efficient customer service, responding to customer inquiries and resolving...

  • Bilingual Call Center Interpreter

    1 month ago

    Omaha, Nebraska, United States Kelly Full time

    Job Opportunity: Bilingual Call Center InterpreterWe are seeking a highly skilled Bilingual Call Center Interpreter to join our team at Kelly. As a Bilingual Call Center Interpreter, you will be responsible for handling telephone calls on demand in a quiet home office, translating Spanish/English conversations for a wide range of industries, and providing...

  • Bilingual Career Navigator

    1 week ago

    Omaha, Nebraska, United States Dynamic Workforce Solutions Full time

    Job DescriptionDynamic Workforce Solutions is seeking a highly motivated and detail-oriented Bilingual Case Manager to join our team. As a Bilingual Case Manager, you will play a critical role in helping career seekers achieve their employment goals and providing support to employers in finding the talent they need to succeed.Key Responsibilities:Provide...

  • Customer Service Representative

    4 weeks ago

    Omaha, Nebraska, United States REVCO SOLUTIONS INC Full time

    {"h1": "Job Opportunity at Revco Solutions Inc.", "p": "We are seeking a Full-Time Collection Specialist to join our dynamic team environment. As a Collection Specialist, you will be responsible for handling inbound/outbound calls with consumers regarding their balance and working with them toward payment or resolution.", "ul": [{"li": "Handle customer calls...

  • Customer Relations Specialist

    2 weeks ago

    Omaha, Nebraska, United States Rudy Partida - State Farm Agent Full time

    Job OverviewAs a State Farm Agent Team Member, you will play a vital role in building and developing customer relationships within the community to promote State Farm products, including auto, home, and life insurance. Key ResponsibilitiesProvide exceptional customer service, responding to inquiries regarding insurance availability, eligibility, coverages,...

  • Customer Service Representative

    1 week ago

    Omaha, Nebraska, United States Deck Bros, LLC Full time

    Job OverviewWe're seeking a highly motivated and enthusiastic Service Excellence Specialist to provide exceptional customer experiences. The ideal candidate will possess strong communication, listening, and problem-solving skills, with a background in service and a passion for delivering outstanding results.Key ResponsibilitiesRespond promptly to all inbound...

  • Multifamily Leasing Specialist

    2 weeks ago

    Omaha, Nebraska, United States NP Dodge Company Full time

    Job SummaryNP Dodge Company is seeking a highly skilled Bilingual Leasing Specialist to join our team. As a key member of our leasing team, you will be responsible for maintaining the occupancy of our properties through exceptional customer service and sales techniques.Key Responsibilities:Build and maintain relationships with current and prospective...

  • Bilingual Medical Assistant

    2 weeks ago

    Omaha, Nebraska, United States OneWorld Community Health Centers Inc Full time

    Job Title: Bilingual Medical AssistantWe are seeking a highly skilled and compassionate Bilingual Medical Assistant to join our team at OneWorld Community Health Centers, Inc.As a Bilingual Medical Assistant, you will play a vital role in providing high-quality patient care in a culturally diverse setting. You will work closely with our healthcare team to...

  • Customer Service Representative

    2 weeks ago

    Omaha, Nebraska, United States Quipt Home Medical Full time

    Job SummaryQuipt Home Medical is a leading provider of clinical respiratory equipment and services. We are seeking a highly motivated Customer Service Representative to join our team.The ideal candidate will have excellent communication skills, a strong work ethic, and the ability to work in a fast-paced environment. As a Customer Service Representative, you...