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Senior Customer Service Team Lead

2 months ago

Des Moines, Iowa, United States Wells Fargo Full time

Job Summary

We are seeking a highly skilled and experienced Senior Customer Service Representative to join our team at Wells Fargo. As a Senior Customer Service Representative, you will play a key role in supporting the performance of less experienced Customer Service Representatives, driving the implementation of new or enhanced services and procedural changes, and ensuring the overall effectiveness of the team.

Key Responsibilities

  • Provide feedback and coaching to Customer Service Representatives to improve their performance and skills.
  • Develop and implement process improvements to enhance the customer experience and increase efficiency.
  • Collaborate with cross-functional teams to drive business results and achieve goals.
  • Stay up-to-date with industry trends and best practices to ensure the team is equipped with the latest knowledge and skills.

Requirements

  • 3+ years of experience in a customer-facing role, preferably in a banking or financial services industry.
  • Proven track record of success in leading teams and driving business results.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers.
  • Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.