Customer Service Representative

2 weeks ago


Schaumburg, United States Genuine Cable Group Full time

**Description**

*Schaumburg, IL office; hybrid remote work location possible*.

Genuine Cable Group (GCG) is a leading North American distributor of wire, cable and connectivity solutions. GCG has ten premier brands; , , , , , **, Fourstar, C&E Advanced Technologies, Advanced Controls & Distribution,** and most recently **Allied Wire & Cable** . At **GCG** We Make Connections Possible

**Responsibilities include:**

* Responding to and managing customer related issues including order entry, processing incoming electronic orders, expediting and maintaining customer accounts, sourcing products, pricing and managing customer scheduled orders.

* Providing feedback to management and production regarding customer needs and concerns.

* Providing support to office personnel.

**Required:**

* Associate's degree in related business field preferred

* 2+ years-experience in Customer Care or Account Management

* Strong in MS Office including Excel

* Oracle E-Business Suite a plus

* Excellent communication and relationship building skills

* Internet savvy

* Excellent analytical skills

* Able to work in a team environment and fulfill objectives with minimum direct supervision

* Innovative, proactive and self-directed

* Able to focus on goals and develop a work plan that produces desired results.

***Genuine Cable Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees***



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