Customer Service Representative

4 weeks ago

Schaumburg, United States Innovation Group North America Full time

**This is a **hybrid role; 3 days in office (Schaumburg), 2 days remote.**

**About Innovation Group North America**
Innovation Group North America (IGNA) is part of a leading global insuretech business, helping the insurance market handle millions of claims each year in the most efficient way possible. Simplicity, connectivity, and collaboration guide everything we do, from our customers to our team members. Innovation Group is a growing organization with opportunities for new team members to learn about the evolving insuretech space, find efficient solutions, and chart a path forward in their career - all while enhancing their knowledge of the industry and being a key part of our organization’s success.

**Associate Claims Consultant (Customer Service Representative)**

The Associate Claims Consultant role is our way of introducing you to the insurance industry via the insuretech space. In this role, team members begin their career learning what it takes to provide service to those in our Fleet Division - managing the claims, repair, rental, and recovery process for our fleet clients. This customer service position serves as a launching point into a career of learning and growing with Innovation Group.

**What you’ll do**:

- Promptly aid individuals who have been in a vehicle accident by serving as the primary point of contact for all inbound emergency calls.
- Collaboratively work with other departments to quickly, efficiently, and empathetically resolve customer and/or vendor issues.
- Utilize strong problem-solving skills with ability to come to a quick and effective resolution.
- Arrange tows, rental vehicles, glass and collision repairs (if necessary) through our network.
- Efficiently responding to inbound calls from vendors, clients, or drivers concerning vehicle repairs.
- Provide clear explanation of claims process to drivers.
- Follow up with clients, vendors, and repair facilities to ensure that repairs are conducted in a timely manner and to reduce rental car expenses for clients.

**What we’re looking for**:

- A minimum of High School Diploma or equivalent
- At least two years of customer service experience
- Automotive experience is a plus
- Insurance claims exposure a plus
- Basic to intermediate computer skills and Proficiency in MS Office

**At Innovation Group, we value the contributions of our employees. We provide a robust benefits package that includes**:

- Medical, dental, and vision insurance
- Life insurance
- Short-term and long-term disability insurance
- Flexible spending account options
- Health and dependent care saving accounts
- Paid time off
- Paid sick leave
- 9 paid holidays
- 401(k) investment options
- Student loan repayment plan
- Employee assistance program

  • Customer Service Representative

    4 weeks ago

    Schaumburg, United States Solera Full time

    **Who We Are** **The Role** We are looking for an experienced and energetic Customer Service Representative who ranks in the top quartile among their peers. Someone who has a highly competitive and entrepreneurial mindset that is wired with a team-first attitude, has no problem rolling up their sleeves to execute their missions, and can modulate between...

  • Customer Service Representative

    1 week ago

    Schaumburg, Illinois, United States Acrisure LLC Full time

    Job Title: Customer Service Representative Agency/Platform: Midwest Platform Location: Schaumburg, IL About Acrisure Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and...

  • Customer Service Representative

    2 weeks ago

    Schaumburg, United States David Oberwise - State Farm Agency Full time

    **Position Overview** Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a...

  • Customer Service and Sales Representative

    3 weeks ago

    Schaumburg, United States Telecommunications Sales Firm Full time

    We are a leading business consultancy in Chicago, is expanding its team to spearhead Verizon's 5G and wireless product and service rollout. We're committed to impacting product success by crafting personalized sales and communication strategies. Our partnership with Verizon underscores our dedication to client-centricity, promise delivery, and...

  • Customer Service Representative

    2 weeks ago

    Schaumburg, United States Innovation Group North America Full time

    **This is a **hybrid role; 3 days in office (Schaumburg), 2 days remote.** **About Innovation Group North America** Innovation Group North America (IGNA) is part of a leading global insuretech business, helping the insurance market handle millions of claims each year in the most efficient way possible. Simplicity, connectivity, and collaboration guide...

  • Customer Service Representative

    4 weeks ago

    Schaumburg, United States Cintas Full time

    **Requisition Number**: 170680 Cintas is seeking a Customer Service Representative to provide customer service to both our internal partners and our external customers through various activities. Responsibilities include answering customer calls and providing prompt issue resolution; data entry; assisting in account reconciliation; preparing reports and...

  • Customer Service Representative

    1 month ago

    Schaumburg, United States Hunter Foundry Machinery Full time

    Job DescriptionJob DescriptionThe Manufacturing Company is seeking a Parts Support Customer Service Representative to add to our team in Schaumburg, IL.Requirements:Ensure the timeliness and accuracy of customer service responses via email and telephone.Order entry, quotation preparation, expediting open orders (backorder monitoring using positive...

  • Customer Service Representative

    1 month ago

    Schaumburg, United States David Oberwise - State Farm Agency Full time

    Job DescriptionJob DescriptionPosition Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...

  • Customer Service/sales Representative

    4 weeks ago

    Schaumburg, United States Souri Agencies Full time

    **About us** We are professional, agile, professional and our goal is to At Souri Agencies LLC, we believe in providing personalized service to each of our clients. We take the time to understand your unique needs and recommend the best financial solutions to meet them.. Our work environment includes: - Modern office setting - Food provided - Modern...

  • Customer Service Representative

    1 month ago

    Schaumburg, United States Critter Control Full time

    ** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO18565 Showing 1 location **Job Details** **Description** **Remote Support Role Opportunity with an Industry Leading Wildlife Management Company!** Founded in 1984, Trutech Wildlife Service & Critter Control Operations specialize in nuisance wildlife...

  • Customer Service Representative

    4 weeks ago

    Schaumburg, United States Critter Control Full time

    ** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO18565 Showing 1 location **Job Details** **Description** **Remote Support Role Opportunity with an Industry Leading Wildlife Management Company!** Founded in 1984, Trutech Wildlife Service & Critter Control Operations specialize in nuisance wildlife...

  • Customer Service Representative

    2 weeks ago

    Schaumburg, United States Innovation Group North America Full time

    Job DescriptionJob DescriptionSalary: This is a hybrid role; 3 days in office (Schaumburg), 2 days remote. About Innovation Group North AmericaInnovation Group North America (IGNA) is part of a leading global insuretech business, helping the insurance market handle millions of claims each year in the most efficient way possible. Simplicity, connectivity,...

  • Customer Service Representative

    2 weeks ago

    Schaumburg, United States Mixam, Inc. Full time

    **Customer Support Specialist Job Requirements** FLSA Status: Non-Exempt Hourly Rate: $18 to $24 USD Work Location: Hybrid, Schaumburg, IL **Who we are** Mixam is a technology start-up with a leading printing platform that makes customizable products for a global audience. We make print easy, accessible, and affordable with competitive pricing,...

  • Customer Service Representative

    4 weeks ago

    Schaumburg, Illinois, United States Aston Carter Full time

    Customer Support Opportunity - Interest in Automotive Insurance/Industry NEEDED100% On-Site in Schaumburg, IL - $18.00/$20.00/hour - ERP/SAP Software Highly Preferred Job Title: Customer Service Representative Location: Schaumburg, ILPay: $18.00/$20.00/hour Schedule: Monday – Friday 8-5pm-In office – face mask required. Additional Skills &...

  • Customer Service Representative, Ft Overnights

    3 weeks ago

    Schaumburg, United States Circle K Full time

    Store 4706789: 575 Roselle Rd, Schaumburg, Illinois 60193 **Availability - Shift/Days**: Flexible Availability **Customer Service Representative** We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. **As a Customer...

  • Customer Service Representative, FT Overnights

    4 weeks ago

    Schaumburg, Illinois, United States Circle K Full time

    Store : 575 Roselle Rd, Schaumburg, Illinois 60193Availability - Shift/Days Flexible AvailabilityCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you...

  • Customer Service Representative, FT Overnights

    1 month ago

    Schaumburg, Illinois, United States Circle K Full time

    Store : 575 Roselle Rd, Schaumburg, Illinois 60193Availability - Shift/Days Flexible AvailabilityCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you...

  • International Customer Service Representative

    3 weeks ago

    Schaumburg, United States Central Garden & Pet Full time

    **Description** Are you looking for the next step in your career in customer service and account management working with international customers? Are you looking to join a hard-working, dynamic team that is dedicated to exceeding customer expectations? The Central Life Sciences (CLS) business unit of Central Garden & Pet is dedicated to improving the...

  • International Customer Service Representative

    2 weeks ago

    Schaumburg, United States Central Garden & Pet Full time

    DescriptionAre you looking for the next step in your career in customer service and account management working with international customers? Are you looking to join a hard-working, dynamic team that is dedicated to exceeding customer expectations?The Central Life Sciences (CLS) business unit of Central Garden & Pet is dedicated to improving the health,...

  • Customer Service Representative

    1 week ago

    Schaumburg, United States Anchor Group Management Inc. Full time

    Job DescriptionJob DescriptionDescription:SummaryThis position will report directly to the Customer Service Supervisor and will be responsible for providing effective customer service for all internal and external customers. This position also requires a thorough understanding of billing and underwriting system transactions.Essential Duties and...