Retail Customer Service Specialist
3 weeks ago
** Retail Customer Service Specialist**
** Prism Health Care Services**
** Schaumburg, IL**
Health, Dental, Life Insurance, 401k and generous Personal Time Off benefits are available for full-time employees. This position will report to our contemporary showroom located in Schaumburg, IL. This is a great role for the person who likes to work with the customer. **JOB SUMMARY:**
Under the direction of the Branch Manager, this position is responsible for all customer service activities relating to timely transitions of care.
**QUALIFICATIONS**
- DME customer service experience preferred.
- Proven performance record in customer service.
- Strong knowledge of federal, state and accrediting body regulations
- Demonstrates ability to work successfully with internal and external contacts
- Strong collaborative and demonstration skills in facilitating teamwork
- Demonstrates ability to work independently
- Clear understanding of Fort Medical and Prism Health Care Services, Inc. departments and the different Fort Medical and Prism Health Care Services, Inc. revenue cycle positions and responsibilities
- Demonstrate excellent oral and written communication, problem solving, investigational and analytical skills along with excellent listening and interpersonal skills
**ESSENTIAL FUNCTIONS**
- Promote company program and services to assigned referral source.
- Supports the mission, vision and strategic plan of the organization.
- Responds to customer requests courteously and with respect.
- Approaches customers and inquiries in a manner which represents ownership.
- High level of customer care and responsiveness.
- High level of product knowledge and understanding.
- Accurate and efficient handling of all sales transactions, either cash, check or credit card payments.
- Maintain clean retail environment and stock levels.
- Performs appropriate tasks related to patient discharge and equipment fitting for a comprehensive and complete transition of care.
- Works with Quality Assurance to ensure details of referrals are complete and accurate prior to delivery and patient education.
- Ensures details of referrals are complete and accurate prior to delivery and patient education.
- Build and maintain positive relationships with referral sources to include education on medical equipment qualification and policy changes.
- Answers incoming patient and referral calls; verifies all information; use appropriate forms.
- Refers troubleshooting calls to appropriate department, if needed
- Files all related documents in patient file
- Reports any patient or referral related problems to Branch Manager immediately
- Communicate information to Delivery Technicians or Branch Manager, as needed
- Receives appropriate paperwork and prescriptions as required.
- Attend in-service training when required
- Resolves customer complaints by investigating problems and making recommendations to executive leadership.
- Contributes to team effort by accomplishing related results as needed.
- Meets monthly and quarterly productivity goals
- Interacts in strict adherence to HIPPA compliance regulations and related company policies.
Perform other related duties as assigned.
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