Service Coordinator

1 month ago

Chicago, United States Middleground It Full time

Service CoordinatorPosition: Service CoordinatorType: Permanent Full-timeSalary/Pay: Commensurate with experienceGENERAL SUMMARY:We are a rapidly growing IT Managed Service Provider located in the Loop. We provide outsourced IT services to clients in the Chicago area, including industries such as Healthcare, Legal, Financial, Manufacturing, Federal Government, and many more. We are very fast paced and this position requires quick thinking and a "can do" attitude. We are always looking for eager, hungry, and motivated individuals for full time salaried employment who are willing to work hard and be a team player.We differ from the other IT companies in Chicago because we deal with both the private and public sector, so your advancement opportunities with our company are greater and broader. We deal with agencies and technologies that you may not see at other Managed IT companies due to our relationship with the Federal Government.The Service Coordinator is responsible for attaining maximum utilization of internal and field technical resources through daily dispatch of service requests.Essential Duties and Responsibilities:The Service Coordinator position is a key contributor in the success of ensuring client satisfaction. This is achieved by proper follow thru proper triaging and managing of service requests and helping in managing client expectations.Act as the single point of contact to the customer for all types of service requestsCoordination of all IT support groups to ensure maximum utilization of billable resourcesPre-process service requests as they arrive through email, manual entry, or direct customer inputSchedule internal and field technical resourcesMonitor resource schedules to ensure prompt time entry on service requestsCommunication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outagesKnowledge, Skills, and/or Abilities Required:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Basic computer and operating system knowledgeAbility to work on multiple priorities and/or projects simultaneously.Excellent listening and communications skills, both verbal and written.Strong customer relationship skills.Organized, detail oriented and self-motivated.Strong computer skills and ability to effectively communicate through e-mail.Ability to remain in contact with the client thru the completion of the incident.Basic problem-solving abilities and ability to meet reasonable deadlines.Ability to build positive and collaborative relationships.Willingness to develop professionally.Ability to work with little supervision and manage a team.Expected Outcomes:Improve customer service, perception, and satisfactionQuickly respond to customer requestsAbility to work in a team and communicate effectivelyImprove usage and increase productivity of IT support resourcesEscalate service requests that cannot be scheduled within agreed service levelsReport the utilization of IT Support resources and successful completion of service requests to the Service Desk ManagerResponsible for entering time and expenses as it occursEnsure detailed service tickets are maintained for each service requestSuccess in the Service Coordinator position will be based on your ability to meet or exceed our client's expectations in ensuring their incidents are completed to their satisfactionThis position will be graded on the thoroughness of the information they obtain from the client, feedback from the technical support team and the satisfaction of our clientsEducational/Vocational/Previous Experience Recommendations:Ability to type 30+ WPM (words per minute)1+ years' experience in Customer Services is required.Working Conditions:Normal professional, office environment.The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.Job Type: Full-timeRequired experience:Customer Service: 1 year

  • Social Services Coordinator

    1 month ago

    Chicago, Illinois, United States Central Flying Service Full time

    Job Title: Social Services CoordinatorWe are seeking a highly motivated and compassionate Social Services Coordinator to join our team at Central Flying Service. As a key member of our team, you will play a vital role in providing exceptional care and support to our residents.Job Summary:The Social Services Coordinator will be responsible for coordinating...

  • Social Services Coordinator

    4 weeks ago

    Chicago, Illinois, United States Central Flying Service Full time

    We are seeking a skilled and compassionate Social Services Coordinator to join our team at Central Flying Service. As a key member of our interdisciplinary team, you will play a vital role in coordinating the delivery of care to our residents, helping them address their mental health challenges and achieve their full potential.Key Responsibilities:Provide a...

  • Service Coordinator

    4 weeks ago

    Chicago, Illinois, United States Middleground It Full time

    Service Coordinator Job DescriptionMiddleground It is seeking a highly skilled Service Coordinator to join our team. As a Service Coordinator, you will be responsible for ensuring maximum utilization of internal and field technical resources through daily dispatch of service requests.Key Responsibilities:Act as the single point of contact to the customer for...

  • Caregiver Support Services Program Coordinator

    3 weeks ago

    Chicago, United States Chinese American Service League Full time

    Join CASL as a Caregiver Support Services Program Coordinator and Make a Difference Are you passionate about making a difference in the lives of caregivers and their families? Join our dynamic team at the Chinese American Service League (CASL) as a Caregiver Support Services Program Coordinator! Your Mission: As the Caregiver Support Services Program...

  • Surgical Services Coordinator

    4 weeks ago

    Chicago, Illinois, United States Northwestern Memorial Healthcare Full time

    Job DescriptionAt Northwestern Memorial Healthcare, we are committed to delivering exceptional patient care and providing a positive work environment. As an Information Liaison for Surgical Services, you will play a critical role in coordinating and performing functions related to scheduling and sending of cases, control desk coordinator activities,...

  • Service Coordinator

    2 weeks ago

    Chicago, United States Thresholds Full time

    Do you want to apply your clinical skills to make an immediate impact in someone's mental health recovery? Thresholds Service Coordinators compassionately create partnerships with our clients as they transition from resource and housing scarcity to living with dignity in a home of their own.You will coordinate mental health services at Thresholds, and link...

  • Automotive Service Coordinator

    4 days ago

    Chicago, Illinois, United States Murgado Automotive Group Full time

    Drive Your Career with Murgado Automotive GroupAbout the JobMurgado Ford of Chicago is seeking a Mobile Service Coordinator to play a key role in our growing mobile service program.Your Responsibilities:Schedule and Coordinate Mobile Service Appointments: Arrange appointments for customers, ensuring efficient scheduling and route optimization.Customer...

  • Social Services Coordinator

    1 month ago

    Chicago, United States Senior Healthcare Organization Full time

    Job DescriptionJob DescriptionSOCIAL SERVICES COORDINATOR – Full-Time - Confidential Senior Organization, Northwest SuburbsConfidential Senior Living Organization in Northwest Suburban Chicago, Illinois, Seeks a Dynamic Social Services Coordinator. This is a Full-Time role with an 8-hour shift, and an Annual Salary of Between $60k and $65k, depending upon...

  • Service Coordinator

    3 months ago

    Chicago, United States Thresholds Full time

    Do you want to apply your clinical skills to make an immediate impact in someone's mental health recovery? Thresholds Service Coordinators compassionately create partnerships with our clients as they transition from resource and housing scarcity to living with dignity in a home of their own.You will coordinate mental health services at Thresholds, and link...

  • Rehabilitation Services Coordinator

    4 weeks ago

    Chicago, Illinois, United States Rehabilitation Institute of Chicago Full time

    Job Summary:The Rehabilitation Services Coordinator will be responsible for coordinating inpatient admissions, including expediting responses to referral inquiries, verifying patient benefits, and obtaining insurance authorization for admission. This role will also involve analyzing clinical, financial, and socio-demographic information to direct referrals...

  • Social Services Coordinator

    4 weeks ago

    Chicago, United States Senior Healthcare Organization Full time

    Job DescriptionJob DescriptionSOCIAL SERVICES COORDINATOR – Full-Time - Confidential Senior Organization, Northwest SuburbsConfidential Senior Living Organization in Northwest Suburban Chicago, Illinois, Seeks a Dynamic Social Services Coordinator. This is a Full-Time role with an 8-hour shift, and an Annual Salary of Between $60k and $65k, depending upon...

  • Clinical Services Coordinator

    4 weeks ago

    Chicago, Illinois, United States Carolina Therapeutic Services Full time

    Job DescriptionAt Carolina Therapeutic Services, we are seeking a highly skilled Clinical Services Coordinator to join our team.Job SummaryThe Clinical Services Coordinator will be responsible for managing the intake process for new clients seeking mental health services. This includes gathering client information, determining appropriate services based on...

  • Service Line Coordinator

    2 months ago

    Chicago, United States Rush Full time

    Location: Chicago, IL Hospital: RUSH University Medical Center Department: Operating Room Work Type: Full Time (Total FTE between 0.9 and 1.0) Shift: Shift 1 Work Schedule: 8 Hr (8:00:00 AM - 7:00:00 PM) Summary: The Service Line Coordinator's primary function is to serve as the clinical nursing expert and lead in a specific area of specialization. This...

  • Service Coordinator

    3 months ago

    Chicago, United States Thresholds Full time

    Do you want to apply your clinical skills to make an immediate impact in someone's mental health recovery? Thresholds Service Coordinators compassionately create partnerships with our clients as they transition from resource and housing scarcity to living with dignity in a home of their own. You will coordinate mental health services at Thresholds, and link...

  • Service Coordinator

    2 weeks ago

    Chicago, United States Thresholds Full time

    Do you want to apply your clinical skills to make an immediate impact in someone's mental health recovery? Thresholds Service Coordinators compassionately create partnerships with our clients as they transition from resource and housing scarcity to living with dignity in a home of their own. You will coordinate mental health services at Thresholds, and link...

  • Care Coordinator-Supervisor

    4 weeks ago

    Chicago, Illinois, United States European Service At Home Full time

    About the RoleWe are seeking a dedicated and compassionate Care Coordinator-Supervisor to join our team at European Service at Home. As a key member of our team, you will play a vital role in ensuring the delivery of high-quality care services to our senior clients.Key ResponsibilitiesProvide exceptional customer service to our senior clients and their...

  • Social Services Coordinator

    1 month ago

    Chicago, Illinois, United States Ronald McDonald House Charities Full time

    Job SummaryWe are seeking a skilled Social Services Coordinator to join our team at Ronald McDonald House Charities of Chicagoland and Northwest Indiana. The successful candidate will provide direct, family-centered services to guests of our Ronald McDonald Houses near Comer Children's Hospital and Advocate Children's Hospital.Key ResponsibilitiesConduct...

  • HVAC Service Coordinator

    4 weeks ago

    Chicago, Illinois, United States Guardian Heating & Cooling Services LLC Full time

    Job SummaryGuardian Heating and Cooling Services LLC is seeking a highly skilled HVAC Service Coordinator to join our team. The ideal candidate will have excellent customer service and communication skills, with a strong ability to multitask and prioritize tasks in a fast-paced environment.Key Responsibilities:Answering incoming calls and responding to...

  • Office Services Coordinator

    1 month ago

    Chicago, Illinois, United States Wounded Warrior Project Full time

    Job SummaryWe are seeking a highly skilled and experienced Office Services Specialist to join our team at Wounded Warrior Project. As the first point of contact for our organization, you will be responsible for providing exceptional customer service, managing front office reception duties, and serving as a subject matter expert about WWP.Key...

  • Membership Services Coordinator

    3 weeks ago

    Chicago, United States Addison Group Full time

    Job Title: Membership Services CoordinatorLocation (city, state): Chicago, IL – Hyde Park AreaIndustry: Non-ProfitPay: $21/hour - $23/hr, $48,000 upon conversionAbout Our Client:Addison Group is seeking a Membership Services Coordinator for our client, a prestigious cultural institution. This role is essential for driving membership engagement and...