Customer Success Manager, Resi
2 months ago
Customer Success Manager
Location: Hybrid (3 days in office per week) in Allen, TX or Colorado Springs, CO only
About the Role:
Resi Media, LLC, a Pushpay company, is a privately held technology company broadcasting content for thousands of organizations around the globe. The Customer Success Manager plays a key role in building and fostering relationships with our Mid-Market customers. You will be quota-based, responsible for the retention, renewal rate, and increased business in a specific book of accounts. Your goals will include annual renewal dollars, expansion, and upsell of products, and growing giving through the Resi platform. The Customer Success Manager is dedicated to making customers successful in their deployment, adoption, and usage of Resi while creating a strong relationship based on value realization. Customer satisfaction is key to retaining customers.
Benefits and Compensation:
100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee
70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents
401K match
Hybrid work model - 3 days in the office / 2 days remote each week
12 paid Company Holidays
2 paid Volunteer Time Off days
15 days PTO, to start, increases with tenure and seniority
Paid parental and adoption leave
Compensation Range: $60,000 excluding commission, depending on location
What You’ll Do:
Revenue Retention: Ensure customers stay with us
Adoption Target: Help organizations deploy and use Resi
Upsell: Responsible for selling additional products and features
High Sales Activities: Make a large volume of calls and emails
Resi Product Training and Assistance: Be an expert in Resi’s products
Other related duties as assigned
What You’ll Bring:
Experienced: 2+ years in inside sales, account management, or customer success
Excellent Communicator: Strong written and verbal communication skills
Problem Solver: Love identifying and tackling challenges
Multi-Tasking: Excel at time management and prioritization
Business Minded: Impeccable business acumen
Detail Oriented: Handle details accurately and in a timely manner
People Person: Strong interpersonal skills
Performer: Love setting and achieving goals
Naturally Curious: Love learning and understanding customer needs
Fun and Fast Paced: Enjoy fast-paced roles and teamwork
Bachelor’s Degree or equivalent experience
Proven track record with quota attainment
Ability to build relationships with large account sets
Managed 100+ accounts in prior roles
Work Environment & Physical Demands:
If you require a modification to your work equipment or furniture please contact the People Team -
peopleteam@pushpay.com
Pushpay is committed to equal opportunity. We value diversity and inclusion. If you require accommodations related to applying for employment, please contact
peopleteam@pushpay.com .
About
Pushpay
Pushpay helps organizations and communities stay connected through mobile apps, management software, and giving technology. Join Pushpay and grow with us
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