Customer Success Manager, Resi

2 months ago


Allen, United States RESI Full time

Customer Success Manager Location: Hybrid (3 days in office per week) in Allen, TX or Colorado Springs, CO only About the Role: Resi Media, LLC, a Pushpay company, is a privately held technology company broadcasting content for thousands of organizations around the globe. The Customer Success Manager plays a key role in building and fostering relationships with our Mid-Market customers. You will be quota-based, responsible for the retention, renewal rate, and increased business in a specific book of accounts. Your goals will include annual renewal dollars, expansion, and upsell of products, and growing giving through the Resi platform. The Customer Success Manager is dedicated to making customers successful in their deployment, adoption, and usage of Resi while creating a strong relationship based on value realization. Customer satisfaction is key to retaining customers. Benefits and Compensation: 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee 70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents 401K match Hybrid work model - 3 days in the office / 2 days remote each week 12 paid Company Holidays 2 paid Volunteer Time Off days 15 days PTO, to start, increases with tenure and seniority Paid parental and adoption leave Compensation Range: $60,000 excluding commission, depending on location What You’ll Do: Revenue Retention: Ensure customers stay with us Adoption Target: Help organizations deploy and use Resi Upsell: Responsible for selling additional products and features High Sales Activities: Make a large volume of calls and emails Resi Product Training and Assistance: Be an expert in Resi’s products Other related duties as assigned What You’ll Bring: Experienced: 2+ years in inside sales, account management, or customer success Excellent Communicator: Strong written and verbal communication skills Problem Solver: Love identifying and tackling challenges Multi-Tasking: Excel at time management and prioritization Business Minded: Impeccable business acumen Detail Oriented: Handle details accurately and in a timely manner People Person: Strong interpersonal skills Performer: Love setting and achieving goals Naturally Curious: Love learning and understanding customer needs Fun and Fast Paced: Enjoy fast-paced roles and teamwork Bachelor’s Degree or equivalent experience Proven track record with quota attainment Ability to build relationships with large account sets Managed 100+ accounts in prior roles Work Environment & Physical Demands: If you require a modification to your work equipment or furniture please contact the People Team -

peopleteam@pushpay.com Pushpay is committed to equal opportunity. We value diversity and inclusion. If you require accommodations related to applying for employment, please contact

peopleteam@pushpay.com . About

Pushpay Pushpay helps organizations and communities stay connected through mobile apps, management software, and giving technology. Join Pushpay and grow with us

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