Customer Specialist

6 months ago

Covington, United States CarMax Full time

6133 - North Shore - 68348 Highway 190 Service Road, Covington, Louisiana, 70433

CarMax, the way your career should be

**About this job**

As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While communicating and partnering effectively with teams across the organization, you will work to ensure each customer has a positive experience buying and selling cars. Weve become the nations largest retailer of used cars due to our honesty and transparency, and those same values will help you succeed, too.

**What you will do Essential Responsibilities**

+ Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications

+ Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals

+ Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory

+ Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards

+ Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management

+ Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing

**Purpose of the role**

This is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions. To make sure everything goes smoothly, the ability to quickly build rapport with people and understand their needs is essential. You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders. We work and learn as a team and the prospects are bright for professionals who aspire to become mentors, managers and business leaders.

**Qualifications and Requirements**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

+ Demonstrate exceptional communication skills

+ Display confidence in self, the product and CarMax

+ Ability to build and maintain strong relationships

+ Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun

+ Balance the needs of the Customer and the business when making decisions

+ Seek to fully understand and meet Customer needs

+ Create win-win solutions to Customer issues

+ Get work done well, on time and follow the right process

+ Drive work processes and pay close attention to detail

+ Perform multiple duties in a high energy, fast-paced working environment

+ Read, interpret and transcribe data in order to maintain accurate records

+ Lift objects that weigh as much as 25 lbs.

**Education and/or Experience**

+ High School Diploma, or equivalent

+ Sales and customer service experience, in an area such as retail, preferred

+ Valid Drivers License

+ Basic skills with Microsoft Office Suite (e.g., Word, Excel and PowerPoint) preferred

**About CarMax**

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nations largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

  • HVAC Service Technician

    1 month ago

    Covington, United States Air Conditioning Specialist Full time

    Job SummaryWe are seeking a skilled HVAC Service Technician to join our team at Air Conditioning Specialist. As an HVAC Service Technician, you will be responsible for installing, maintaining, and repairing heating, cooling, and ventilation systems in residential, commercial, and industrial settings.Key Responsibilities:Installation: Install heating,...

  • Customer Service Specialist

    4 weeks ago

    Covington, United States MILLENNIUMSOFT Full time

    Job Summary:The Distributor Customer Experience Team at MillenniumSoft is seeking a skilled Customer Service Specialist to provide exceptional support to our Distributor customers. As a key member of our team, you will be responsible for delivering a concierge-level experience by being a proactive solutions-oriented partner.Key Responsibilities: Provide...

  • Customer Experience Specialist

    4 weeks ago

    Covington, Louisiana, United States CarMax Full time

    About the RoleAs a Customer Specialist at CarMax, you will be responsible for delivering an exceptional customer experience by guiding customers through every step of their car-buying journey. This includes providing support during sales, facilitating appraisals, and ensuring a seamless process from start to finish.Key ResponsibilitiesProvide exceptional...

  • Customer Support Specialist

    3 weeks ago

    COVINGTON, United States Fidelity Investments Full time

    Job Description:Do you genuinely enjoy making a difference in the lives of others? If you answered “yes” and are a customer service-minded champion, we are hiring Financial Customer Associates (FCA) in our Covington site.In this full-time position, you can apply your skills and knowledge in a significant way every day to help others. Our FCA role is a...

  • Customer Support Specialist

    2 weeks ago

    COVINGTON, United States Fidelity Investments Full time

    Job Description:Do you genuinely enjoy making a difference in the lives of others? If you answered “yes” and are a customer service-minded champion, we are hiring Financial Customer Associates (FCA) in our Covington site.In this full-time position, you can apply your skills and knowledge in a significant way every day to help others. Our FCA role is a...

  • Customer Service Representative

    4 weeks ago

    Covington, VA, United States GetInsured Full time

    Customer Service Representative - Health Insurance SpecialistWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Health Insurance Specialist. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients.Key...

  • Customer Support Specialist

    2 weeks ago

    Covington, United States Fidelity Investments Full time

    Job Description: Do you genuinely enjoy making a difference in the lives of others? If you answered “yes ” and are a customer service-minded champion, we are hiring Bilingual Financial Customer Associates (FCA) in our Covington site. We have multiple Spanish teams that provide financial support to our customers world-wide.  All training and...

  • Customer Support Specialist

    4 weeks ago

    COVINGTON, United States Fidelity Investments Full time

    Job Description:Do you genuinely enjoy making a difference in the lives of others? If you answered “yes” and are a customer service-minded champion, we are hiring Bilingual Financial Customer Associates (FCA) in our Covington site. We have multiple Spanish teams that provide financial support to our customers world-wide.  All training and onboarding...

  • Customer Support Specialist

    6 days ago

    Covington, United States Fidelity Investments Full time

    Job Description: Do you genuinely enjoy making a difference in the lives of others? If you answered “yes ” and are a customer service-minded champion, we are hiring Financial Customer Associates (FCA) in our Covington site. In this full-time position, you can apply your skills and knowledge in a significant way every day to help others. Our FCA role...

  • Storage Buy Specialist

    3 weeks ago

    Covington, United States Floor & Decor Full time

    Floor & Decor - 7409 Pinnacle Pkwy [Customer Service Representative] As a Storage Buy Specialist at Floor & Decor, you'll: Call storage buy customers and manage the customer storage audit process; Obtain the required customer information needed to properly manage storage buy orders; Deliver customer storage buy orders in POS; Perform daily, weekly and...

  • Facilities Maintenance Specialist

    4 weeks ago

    Covington, Georgia, United States Diversified Maintenance Full time

    Facilities Maintenance SpecialistAt Diversified Maintenance, we are seeking a skilled Facilities Maintenance Specialist to join our team. As a Facilities Maintenance Specialist, you will be responsible for performing cleaning-related tasks as outlined in the contract between the company and the customer. This includes emptying trash and recycling, dusting...

  • Automotive Repair Specialist

    4 weeks ago

    Covington, Kentucky, United States Performance Used Car Superstore Full time

    Job Title: Automotive Repair SpecialistJob Description:We are seeking an experienced Automotive Repair Specialist to join our team at the Performance Used Car Superstore in Covington, KY. As an Automotive Repair Specialist, you will be responsible for diagnosing and repairing vehicles to ensure they are safe and reliable for our...

  • Agricultural Specialist

    4 weeks ago

    Covington, United States Co-Alliance Cooperative Inc Full time

    Job DescriptionCo-Alliance Cooperative Inc is seeking a skilled Agricultural Specialist to join our team. As an Agricultural Specialist, you will be responsible for applying products safely and accurately to a wide range of labeled crops and sites. This role involves operating and maintaining Company equipment involved in these applications, as well as...

  • Loan Collections Specialist

    2 weeks ago

    Covington, United States Highlands Community Bank Full time

    Highlands Community Bank is a small business in Covington, VA. We are professional, customer-centric, and supportive. Our goal is to provide local, trusted banking for the residents of Alleghany Highlands. We proudly invest in our communities through local decision making, financial guidance, and a sincere passion for serving our neighbors. Our people and...

  • Asset Protection Specialist

    4 weeks ago

    Covington, Georgia, United States Home Depot Full time

    Job Title: Asset Protection SpecialistAt Home Depot, we're committed to providing a safe and secure shopping environment for our customers. As an Asset Protection Specialist, you'll play a critical role in preventing financial loss caused by theft and fraud.Key Responsibilities:Prevent financial loss by identifying and addressing potential security...

  • Electrical Installation and Repair Specialist

    4 weeks ago

    Covington, Georgia, United States Mr Electric Full time

    Electrical Installation and Repair SpecialistAre you looking for a challenging and rewarding career in the electrical industry? As an Electrical Installation and Repair Specialist at Mr. Electric, you will have the opportunity to work on a wide range of electrical projects, from residential to commercial and industrial. You will be responsible for...

  • Packaging Specialist

    4 weeks ago

    Covington, United States Workwear Outfitters Full time

    At Workwear Outfitters, we're committed to delivering high-quality products to our customers. As a Packaging Specialist, you'll play a critical role in ensuring our garments meet the highest standards of quality and safety.Responsibilities:Inspect garments for quality controlFold, polybag, and provide any additional value-added services required by...

  • Digital Marketing Specialist

    4 weeks ago

    Covington, Georgia, United States NorthPoint Search Group Inc Full time

    Job Title: Digital Marketing SpecialistWe are seeking a highly skilled Digital Marketing Specialist to join our team at NorthPoint Search Group Inc. The ideal candidate will have a strong background in digital marketing, with experience in implementing and maintaining marketing technology software for demand generation and customer nurturing.The successful...

  • Framing Specialist

    3 weeks ago

    Covington, Louisiana, United States JobGet Staffing Full time

    About the Role:JobGet Staffing is seeking a skilled and detail-oriented Framing Specialist to join our team. As a Custom Picture Frame Maker, you will be responsible for creating high-quality frames for our customers' artwork and other decorative items.Key Responsibilities:Ordering and maintaining a high level of framing suppliesEnsuring the framing...

  • Highway Maintenance Specialist

    3 weeks ago

    Covington, Kentucky, United States Commonwealth of Kentucky Full time

    Key Responsibilities:• Collaborate with the Kentucky Transportation Cabinet to deliver exceptional customer service and support.• Utilize technical expertise to maintain and improve transportation infrastructure, ensuring safe and efficient travel for citizens and visitors.• Work closely with the team to identify and implement innovative solutions for...