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Location: FORT LAUDERDALE, FL, United States Posting Start Date: Dec 28, 2023 Posting End Date: Ongoing Job Description Description Location: Florida, FLL, United States (On Site) Starting Salary: $17.29/hour Branch: Airports North America Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Air Canada, recently ranked Best Airline in North America, is currently looking for a Customer Experience Specialist at the Fort Lauderdale Airport. The current salary is $17.29/hr as per the collective agreement. Responsibilities Provide customer service/experience Check in passengers, issue boarding passes, seat selection and verify immigration documentation Check in baggage - ensure Company regulations regarding size/weight are complied with and collect excess charges Make reservations Provide passengers with relevant information, including Customs and Immigration requirements Coordinate the boarding of passengers onto the aircraft Ensure safety procedures are followed Assist passengers as required Handle disruptions, irate passengers/oversells and those affected by irregular operations Handle VIPs where applicable or no Concierge Assist physically challenged passengers ensuring that all DOT regulations are met Handle and account for documents in accordance with Company regulations May be required to service First Class Lounge to provide check in, information assistance, etc. to passengers Update records in PSS as required to ensure proper processing of passengers at next point of contact Maintain all Company standards including Uniform In the absence of Manager or Lead Customer Service Agents, make, carry out and document decisions necessary to ensure the efficient operation of the work unit and protect Company interests Ensure that all necessary supplies and material are on hand in sufficient quantity Collect and compile statistical data Qualifications Must have an ability to use tact, good judgement and initiative Must be capable of expressing self in a clear and pleasant manner Ability to work under pressure with a minimum of supervision Must wear Company uniform as prescribed and conform to Company grooming standards Must be able to stand for extended periods of time Must, after training, be able to efficiently use the Company's automated reservations, ticketing and baggage tracing systems Must be able to lift seventy (70) lbs unaided Must maintain an acceptable attendance record Must be able to work shift work including irregular shifts and overtime when required/directed Customs Seal required and is subject to approval by U.S. Customs and Border Protection and/or third-party equivalent Security clearance and USCBP clearance required Special requirements Required to wear Company provided hearing protection when working in designated high noise areas. Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position. Linguistic Requirements Based on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers and communities in which we live and serve. Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted. #J-18808-Ljbffr
