Customer Experience Specialist

2 months ago


Orlando, Florida, United States RemX Full time

Job Summary:

RemX is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and resolutions to our members.

Key Responsibilities:

  • Provide resolution for customers through effective communication and problem-solving skills.
  • Serve as a single point of contact for customers and build strong relationships to support their needs.
  • Respond to and own consumer inquiries/issues in a timely and professional manner.
  • Provide education and status on previously submitted pre-authorizations or pre-determination requests.
  • Meet performance goals established for the position in areas of efficiency, call quality, customer satisfaction, first call resolution, and attendance.
  • Conduct proactive research on assigned member accounts to identify service issues.

Work Schedule:

The work schedule for this position is an 8-hour shift between Monday and Sunday, with a typical start time of 11am. The first week of training will be Monday to Friday, 9:00am to 5:30pm.

Compensation and Benefits:

  • $17.00/hourly - weekly pay
  • RemX offers a comprehensive benefits package, including medical, dental, vision, term life, short-term disability, and more.

Requirements:

  • High School Diploma/GED (or higher) OR equivalent work experience.
  • Minimum of 3+ years of combined education, work, and/or volunteer experience.

Preferred Qualifications:

  • Experience in a healthcare/insurance environment.
  • Background in social work, behavioral health, health promotion, and behavior change.
  • Customer service experience.


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