Customer Service Specialist

2 months ago


Cuyahoga Falls, United States Western Reserve Hospital Full time

** Customer Service Specialist**

**Job Category****:** Clerical **Requisition Number****:** CUSTO03800 Showing 1 location **Job Details**

**Description**

Reviews, researches and resolves telephone and written communication inquiries regarding third party and private-pay patient accounts. Performs financial counseling and initiates payment plans for private-pay claims. Provides Care Assurance/Charity patient application process.

**Education and Training**

High school diploma or equivalent.

**Experience**

At least three (3) years experience in healthcare billing and/or follow-up or hospital customer service which has provided comprehensive knowledge of healthcare billing and/or follow-up, insurance payment procedures and processing and basic telephone etiquette.

**Other Skills, Competencies and Qualifications**

* P roficient in use of standardized PC applications.

* Excellent interpersonal skills to effectively interact in person and over the telephone.

* Ability to maintain confidentiality of patient, employee and financial information.

* Ability to perform multiple tasks and appropriately set priorities.

* Excellent organizational skills

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**



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