Customer Email Support Agent

3 weeks ago

Chicago, United States The LaSalle Group Full time

Our client, a Chicago based loan processing firm, is seeking a dynamic and detail-oriented Customer Email Support Agent to join their team and help drive superior customer experiences. As a key player in our client's fast-paced, high-volume contact center, you'll communicate with customers across multiple channels-email, phone, and voicemail-answering inquiries, processing applications and assisting with account issues. If you're a proactive problem-solver with exceptional customer service skills, this is your chance to shine in an ever-evolving, metrics-driven environment.

Customer Email Support Agent Responsibilities:

  • Provide top notch communication skills through email with customers
  • Draft clear, professional emails to address customer inquiries and issues
  • Respond promptly to emails and ensure that written communication is courteous and accurate
  • Resolve customer requests through email, ensuring proper documentation and attention to detail
  • Provide world-class service and build lasting relationships with customers
  • Manage and master proprietary CRM system to ensure seamless customer interactions
  • Handle inbound and outbound calls while keeping call times efficient
  • Thoroughly review and process customer documentation, emails and faxes in line with company policies
  • Process payments, assist with account inquiries and resolve delinquent balances
  • Leave scripted, clear voicemail messages and follow up promptly
  • Maintain compliance with state and federal lending requirements
  • Stay positive and flexible in a dynamic work environment, contributing to team success
  • Meet and exceed performance goals while embracing coaching and feedback

Customer Email Support Agent Requirements:
  • High school diploma required, college preferred
  • 2+ years of call center experience; proven ability to multitask under pressure
  • Proficiency with technology, typing at least 35 wpm while talking, excellent communication and conflict resolution abilities
  • Strong written communication skills, with an ability to craft professional, effective email responses
  • Must obtain debt collector registration within 5 days of employment
  • Knowledge of CRM systems and relevant regulatory acts (FDCPA, Truth in Lending, etc.) is a plus


If you're ready to elevate your career in a company that's reshaping the financial landscape, apply today

Thank you,

Lindi Presta
Project Manager
LaSalle Network

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.

LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: View a full list of our benefits here.

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