Bilingual Customer Support Agent

2 weeks ago

Chicago, United States CoinFlip Full time

CoinFlip is a global digital currency platform company, focused on providing consumers simple and secure access to buy and sell cryptocurrency. The company operates the world's largest network of cryptocurrency kiosks by transaction volume with more than 5,000 kiosks across 49 U.S. states, Puerto Rico, Canada, Australia, New Zealand, South Africa, Italy, Panama, and Brazil. CoinFlip's digital currency kiosks make buying and selling major cryptocurrencies accessible and safe for consumers who wish to purchase their digital currency using cash. CoinFlip also operates CoinFlip Preferred, a personalized over-the-counter service that provides investors with custom, white glove support for their cryptocurrency transactions. In 2022, CoinFlip launched CoinFlip Ventures, an investment group offering coaching, funding, and networking support to early-stage crypto and web3 projects.

CoinFlip was founded in 2015 by Daniel Polotsky, Kris Dayrit, Alan Gurevich, and Ben Weiss. Headquartered in Chicago, CoinFlip placed in the top 500 on the 2021, 2022, and 2023 Inc. 5000 list, and on the 2022 and 2023 Deloitte Technology Fast 500, was named the 2021 and 2022 #1 fastest-growing company in Chicago by Crain's, ranked in Chicago Tribune's Top Workplaces in 2021 and 2022, and was awarded the 2021 and 2022 Stevie ® Awards for Customer Service. To learn more about CoinFlip and how to get started on your digital currency journey, visit www.CoinFlip.tech.

We're seeking a Bilingual Customer Support Agent (Spanish and English) responsible for supporting our ATM customers, maintaining compliance standards, and addressing technical issues with our various products.

You're the right fit for this role if you're

  • Curious. You want to know the how and why behind what you do and utilize it to build an amazing customer experience.
  • Patient. Opening the world of crypto to new users means we're often educating them on our technology.
  • Flexible. You can multitask calls, chats emails and texts to meet our customers where they are.
  • An effective communicator. You prize listening to our customers and championing their needs while putting them at ease.
  • Motivated. Whether it's collaborating with the team or working on your own, you can shine in any capacity.
  • Solution oriented. You're not interested in just treating the symptom but finding the root cause of an issue.
  • A scholar. You are as passionate about education, especially in a field as dynamic as cryptocurrency, as we are.
Responsibilities:
  • Supporting our ATM customer base via phone, chat, email and SMS
  • Handling any functional questions regarding the usage of our ATMs and App
  • Provide basic cryptocurrency education to our customers
  • Troubleshoot ATMs and report any noticeable customer or equipment trends
  • Adhering to all performance expectations
  • Other duties as assigned
Qualifications:
  • Business fluent in Spanish and English
  • High School Diploma or equivalent required
  • Must be willing to work a flexible full time schedule
  • Minimum typing speed of 30 WPM
  • Competent computer literacy
  • Troubleshooting experience, Microsoft Office familiarity preferred
  • Technical Acumen (iOS, Android, etc)
Bonus if you have
  • Basic knowledge of cryptocurrency and blockchains.
  • Experience in a compliance heavy environment.
  • 1-2 years of previous contact center experience.
  • CRM Experience (Salesforce, Zendesk, Hubspot, etc.).
  • Familiarity with cloud-based call center software (Five9, NICE, InContact, Softphone, etc).


We are a knowledge forward company and provide education frequently in this evolving industry. The ideal candidate is committed to and prioritizes their growth and skill enhancement.

Working at CoinFlip means collaborating with experienced and innovative leaders who share a clear vision and a track record of success. We offer a collaborative and positive working environment where we encourage employees to balance productivity with time to recharge. Compensation is above and beyond a typical "startup" - we offer competitive salaries, performance-based incentives, and competitive benefits for full-time employees.

CoinFlip values diversity in the workplace and is an equal opportunity employer committed to providing an inclusive and accessible work environment. We thank all candidates who apply, but only those selected for an interview will be contacted.

By applying to this role, you give express consent to CoinFlip to send you informational text (SMS) messages regarding this role and the application process. You can cancel the SMS service at any time by replying "STOP" to the text message you received. If at any time you forget what keywords are supported, just reply "HELP." Message and data rates apply. If you require a special accommodation, please let us know and we'll work with you to meet your needs.

  • Bilingual Customer Service

    4 weeks ago

    Chicago, United States Staff My Agency Full time

    Successful State Farm Agent, located on the Northwest side of Chicago (60646) is seeking a qualified professional to join their winning team for the full-time role of Bilingual Customer Service / Sales Representative - State Farm Agent Team Member (Spanish/English). Insurance experience is not required as we will train the right person with the right skill...

  • Insurance Agent

    4 weeks ago

    Chicago, Illinois, United States Dwan Johnson-Bell - State Farm Agent Full time

    Job Title: Insurance AgentWe are seeking a highly motivated and customer-focused Insurance Agent to join our team at Dwan Johnson-Bell - State Farm Agent. As an Insurance Agent, you will play a critical role in helping our customers manage the risks of everyday life, recover from the unexpected, and realize their dreams.Responsibilities:Use a...

  • Call Center Agent

    4 weeks ago

    Chicago, United States The Chicago Lighthouse Full time

    Call Center Agent will be responsible for providing high quality customer service assistance when responding to inquiries pertaining to I-PASS electronic tolling accounts, violations notices, billing issues, technical issues or general map questions. Call Center, Agent, English, Spanish, Bilingual, Customer Service, Education

  • Bilingual Customer Support Specialist

    2 weeks ago

    Chicago, Illinois, United States The LaSalle Group Full time

    Bilingual Customer Support SpecialistWe are seeking a highly skilled and bilingual customer support specialist to join our team at The LaSalle Group. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients, ensuring their satisfaction and smooth operations.Key Responsibilities:Handle a high...

  • Customer Service Representative

    1 week ago

    Chicago, Illinois, United States Alexis Zimmer - State Farm Agent Full time

    Job DescriptionAs a Customer Service Representative with Alexis Zimmer - State Farm Agent, you will be responsible for delivering exceptional client experiences that drive the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit for this role. You will enhance your career...

  • Bilingual Customer Support Specialist

    2 weeks ago

    Chicago, Illinois, United States The LaSalle Group Full time

    Bilingual Customer Support SpecialistWe are seeking a highly skilled Bilingual Customer Support Specialist to join our team at The LaSalle Group. As a key member of our client support team, you will be responsible for providing exceptional support to our clients, ensuring their satisfaction and smooth operations.Key Responsibilities:Handle a high volume of...

  • Bilingual Customer Service Representative

    2 weeks ago

    Chicago, Illinois, United States PSG Global Solutions Careers Full time

    Unlock your potential with PSG Global Solutions Careers as a Remote Bilingual Customer Service Representative in the Insurance industry.Our client, a leading provider of outsourcing, staffing, consulting, and workforce solutions, is seeking a skilled professional to join their team. With 60 years of experience and a presence in 39 countries, they offer a...

  • Bilingual Customer Service Representative

    4 weeks ago

    Chicago, Illinois, United States Staff My Agency Full time

    Customer Service and Sales Representative OpportunityWe are seeking a highly motivated and bilingual individual to join our team as a Customer Service and Sales Representative. As a key member of our team, you will be responsible for providing exceptional customer service and sales support to our clients.Responsibilities:Establish and maintain strong...

  • Bilingual Insurance Customer Service

    4 months ago

    Chicago, United States Staff My Agency Full time

    Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Bilingual (Spanish/English) Insurance Customer Service Representative. Must have an active Property and Casually license. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...

  • Customer Service Representative

    1 week ago

    Chicago, Illinois, United States Kurt Mamon - State Farm Agent Full time

    Job DescriptionAs a Customer Service Representative for Kurt Mamon - State Farm Agent, you will play a vital role in helping our business grow through value-based conversations and remarkable customer experiences. We seek an energetic professional interested in helping our customers navigate their insurance needs.ResponsibilitiesEstablish and maintain strong...

  • Insurance Agent Team Member

    2 weeks ago

    Chicago, Illinois, United States Tania Ramirez - State Farm Agent Full time

    Job OverviewAre you looking for a dynamic and supportive work environment where you can grow and develop your skills? Our agency, Tania Ramirez - State Farm Agent, is seeking a passionate and customer-focused individual to join our team as an Insurance Agent Team Member. With two offices in Chicago, we offer flexible scheduling, a collaborative work...

  • Customer Experience Representative

    4 days ago

    Chicago, Illinois, United States Alexis Zimmer - State Farm Agent Full time

    Job DescriptionAt Alexis Zimmer - State Farm Agent, we are seeking a highly motivated and customer-focused individual to join our team as a Receptionist - State Farm Agent Team Member. As a key member of our team, you will play a vital role in promoting State Farm's premier insurance and financial service products to our customers.Responsibilities:Customer...

  • State Farm Agent Team Member

    1 month ago

    Chicago, Illinois, United States Diana Sanchez - State Farm Agent Full time

    Job OpportunityWe are seeking a motivated and results-driven individual to join our team as a Telemarketer - State Farm Agent Team Member.Job SummaryThis is a part-time position that offers meaningful work and competitive compensation. As a Telemarketer - State Farm Agent Team Member, you will be responsible for developing leads, scheduling appointments,...

  • Bilingual Customer Support Specialist

    2 months ago

    Chicago, Illinois, United States Elite Staffing Full time

    Bilingual Customer Support Specialist Payment Processing Representative Position Overview: A Payment Processing Representative is tasked with the accurate and efficient handling of transactions. This role requires delivering exceptional customer service, reconciling daily transactions, and enrolling clients in our automated systems....

  • Insurance Agent Team Member

    3 weeks ago

    Chicago, Illinois, United States Kurt Mamon - State Farm Agent Full time

    Position OverviewWe are seeking a highly motivated and customer-focused professional to join our team at Kurt Mamon - State Farm Agent in Chicago, IL. As a State Farm team member, you will play a key role in building and developing relationships within the community to promote State Farm products, including auto, home, and life insurance.Key...

  • State Farm Insurance Agent Team Member

    5 days ago

    Chicago, Illinois, United States Kurt Mamon - State Farm Agent Full time

    Job DescriptionAs a State Farm Insurance Agent Team Member, you will play a key role in building and developing customer relationships within the community to promote State Farm products, including auto, home, and life insurance. This is an entry-level position where you can transition to an Account Rep and Account Manager.ResponsibilitiesProvide prompt,...

  • Customer Email Support Agent

    3 weeks ago

    Chicago, United States The LaSalle Group Full time

    Our client, a Chicago based loan processing firm, is seeking a dynamic and detail-oriented Customer Email Support Agent to join their team and help drive superior customer experiences. As a key player in our client's fast-paced, high-volume contact center, you'll communicate with customers across multiple channels-email, phone, and voicemail-answering...

  • Insurance Customer Service Representative

    2 weeks ago

    Chicago, Illinois, United States Mark Yun State Farm Insurance Company Full time

    Job OverviewMark Yun State Farm Insurance Company is seeking a highly motivated and customer-focused professional to join their team as a Customer Service Representative - State Farm Agent Team Member (Bilingual Chinese). As a key member of our team, you will play a vital role in providing exceptional customer service and support to our clients.Key...

  • Customer Service Representative

    3 days ago

    Chicago, Illinois, United States Saul Lopez - State Farm Insurance Agent Full time

    Customer Service RepresentativeAs a Customer Service Representative at Saul Lopez - State Farm Insurance Agent, you will be responsible for providing exceptional customer service to our clients. This includes responding to inquiries, resolving issues, and educating customers about insurance options.Responsibilities:Establish and maintain customer...

  • Intern - State Farm Agent Team Member

    5 months ago

    Chicago, United States Kurt Mamon - State Farm Agent Full time

    Position OverviewState Farm Insurance Agent located in Chicago, IL is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Kurt Mamon - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life...