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ERP Consultant
3 months ago
Position / Title: Enterprise Resource Planning Business Consultant
Department/function:
Navision ERP
Reporting line:
IT Senior Manager
Main purpose of the position:
The primary role of the ERP Consultant is to contribute to ERP projects and deliverables, focusing on our Bloomington, MN Regional Manufacturing & Sales Operation Center. The position manages third-tier incident resolution and drafts and reviews RFCs for system enhancements. Tasked with understanding client business needs, the consultant recommends operational improvements and provides escalated application support to super users and end users. The role also facilitates effective communication with various stakeholders throughout project & critical support lifecycles.
Key Responsibilities:
Monitor the ERP system and make recommendations for improvements.
Understand the client's business needs and processes.
Manage third-tier incident and problem resolution.
Assess and initiate projects and change requests, maintaining compliance with GN IT governance processes.
Review and test Request for Changes (RFCs) for system enhancements.
Facilitate communication and coordinate with developers during all stages of project and change request implementation to align with development priorities. Ensure seamless handover to the Support team.
Engage in business consulting with key stakeholders; provide user training and generate or update documentation such as system overviews and Work Instructions (WIs).
Criteria of success:
Cultivate positive relationships with key customers to better understand their needs, recognize contributions, and help users enhance their system knowledge.
Maintain clear and high-quality communication with customers and stakeholders about ongoing tasks, including proposed solutions, resolution timelines, and information requests.
Resolve third-tier support queries, questions, and issues effectively.
Back up and support second-tier support queries, questions, and issues as needed.
Explicitly set expectations for open cases and change requests.
Capture business requirements and forward them to the correct partners for assessment.
Stakeholders & Relations (internal and external):
All employees using Navision in GN, external Navision partners and vendors. Future system will be Dynamics 365 F&O.
Professional skills
(requirements):
Minimum of 3 years of experience as an ERP Consultant, with a preference for those experienced in Microsoft ERPs such as Navision and Dynamics 365 Finance & Operations.
At least 3 years of experience in ERP Support, again favoring expertise in Microsoft ERPs like Navision and Dynamics 365 Finance & Operations.
Prior work experience of 2 years or more in a multinational corporation is preferred.
Relevant Microsoft ERP certifications are a plus.
Ability to work autonomously and demonstrate high self-motivation.
Strong focus on customer satisfaction and service orientation.
Excellent analytical and communication abilities.
Proactive approach with a strong drive for achieving performance goals.
Cultural sensitivity and awareness.
Flexibility and a strong commitment to keeping systems operational.
Proficiency in English, including speaking, writing, understanding, and reading.
Must be comfortable sitting or standing for extended durations.
Physical ability to lift up to 30 pounds.
Location:
Onsite at (Bloomington MN) as part of a global IT organization collaborating with colleagues onsite and across regions (APAC, EMEA, AMER)
Schedule
Typically, Monday – Friday 7:00 a.m. to 3:30 p.m.
Travel Requirements:
Less than 15 days per year for Training purposes
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About Us
GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.
GN was founded more than 150 years ago with a vision to connect the world. Today, inspired by our strong heritage, GN touches more lives than ever with the broadest portfolio of products and services in our history – fostering a sense of community, openness, and understanding.
By listening to customers and combining our unique expertise in the human ear, audio, video, and speech, wireless technologies, software, and miniaturization, we transform what it takes to bring people closer to what is important to them.
The GN-owned brands that are responsible for bringing these technologies to life:
Founded in 1869, the GN Group employs 7,000 people and is listed on Nasdaq Copenhagen (GN.CO). GN’s solutions are sold in around 100 countries across the world.
If you would like to learn more about us, visit our homepage gn.com
or click on our different brands. You can also connect with us on LinkedIn , Facebook
and Twitter .
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