Patron Experience Specialist

9 hours ago


Erlanger, United States Kenton County Public Library Full time
Position Summary:

Kenton County Public Library is seeking a full-time Patron Experience Specialist. Under the direction of the Patron Experience Librarian II they will inspire discovery through the collection and spaces. The Patron Experience Specialist will staff the public services desks in all departments. Schedule is varied and includes evenings, weekends and out of library hours.

Responsibilities:
  • Maintains a collection that is active and engaging.
  • Works to ensure environments and collection meet the diverse needs of library patrons.
  • Creates displays, participatory experiences (including photo ops and thematic decor) and reading lists to promote materials in the collection and programs.
  • Stays aware of trends regarding new titles, popular areas, and upcoming demand.
  • Utilizes statistics to make data-driven decisions.
  • Takes the lead on projects, exercises independent judgment and initiative.
  • May orient, train, assign, and check the work of other staff members or volunteers.
  • Will integrate patron-focused thinking and practices into our services and environments.
  • Demonstrates effective public service skills, and an understanding of public library operations. Supports "patron first" practices.
  • Provides accurate informational and directional assistance to patron inquiries; staffs all public services desks in all departments.
  • Will act as Staff-in-Charge in the absence of Branch and Division Managers.
  • Must be able to enforce the Code of Conduct, Internet Use, Safe Child, and other similar policies in a proactive, impartial manner.
  • Other duties as assigned.
Qualifications:
  • Bachelor's Degree and library/bookstore experience or equivalent.
  • Excellent communications/public relations skills along with strong service orientation.
    • Interpersonal skills to work effectively with public, coworkers, presenters, and vendors.
    • Positivity and professionalism.
    • Demonstrated ability to work in a team environment.
  • Sense of humor and fun; flexibility and willingness to embrace change and innovation.
  • Ability to define and solve problems; be able to work alone or within groups; have awareness of community resources and contacts; and be highly self-motivated.
  • Knowledge and familiarity with computers and new technology.
    • Experience with Canva, MS Office, electronic databases and resources, and eBooks.
  • Ability to obtain and maintain certification through the Kentucky State Board for the Certification of Librarians.
  • Requires ability to respond to patron complaints and handle difficult situations involving patrons and staff.
  • Must be able to sit, stand, bend, kneel, reach and retrieve items weighing 20-30 lbs.; must be able to lift 30 lbs. and push or pull book trucks weighing 100 lbs.


Salary range: Dependent on qualifications and experience, minimum $19.00/hour.

Contact: If you have the qualifications for this position, apply at

The Kenton County Public Library is an equal opportunity employer.

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