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Collections Specialist

2 months ago

Erlanger, Kentucky, United States Vaco Full time
Overview

Vaco is seeking a highly motivated and detail-oriented Collections Specialist to join our team in Erlanger, KY. As a Collections Specialist, you will be responsible for communicating directly with customers to collect and resolve outstanding balances. This role requires strong customer service skills, attention to detail, patience, and diligence.

Responsibilities and Duties
  • Contact clients via phone and email to collect outstanding receivables balances
  • Track and monitor assigned accounts to identify past due invoices
  • Investigate and resolve discrepancies
  • Update status of accounts in fulfillment system/database daily
  • Review and recommend accounts for bad debt write-offs, 3rd-party outsourcing, and resolution
Minimum Requirements

Two years of experience in Collections and AR or Customer Service, with a strong emphasis on outbound and/or inbound phone and email communication.

Critical Skills

Proficiency in Microsoft Office, with a focus on Excel spreadsheets. Working knowledge of Credit/Collection policies and practices.

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, sex, religion, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state, or local law.