Level 2 Support Technician

4 weeks ago


Denver, United States Excell Full time

At

eXcell , you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Join eXcell

We have a brand-new opportunity for a Level 2 Support Technician to join our client’s team onsite in Denver, CO and provide end user support.

Duties and Responsibilities:
  • Provide Install, Move, Add, Change (IMAC), Break-Fix and End User Support activities as required

  • Stage, build and image systems with standard client image

  • Complete special projects as requested

  • Provide technical training to more junior employees

  • Troubleshoot End User hardware and software incidents

  • Follow Asset Management policy and procedures. Complete monthly cycle counts


Skills and Qualifications:

  • Minimum 2+ years of Deskside Support service experience

  • A+, MCP, MSCE or equivalent certification desired

  • Strong communication skills

  • Strong analytic and troubleshooting skills

  • Strong customer support skills

  • Strong working knowledge and understanding of MS Office and basic business applications

  • Good knowledge of Mac device support desired



$24.00 - $25.00 per hour

Full COVID-19 vaccination may be required.

We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. eXcell ™ Supports Equal Employment Opportunity

eXcell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visitwww.excell.com .
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