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Service Manager

2 months ago

Jacksonville, United States Mazzella Full time

Job Description

Job Description

Service Manager The Service Manager oversees the operation of the branch’s crane service business. Responsibilities Ensure service branch location meets company sales and budget objectives through field productivity, scheduling, maximizing billings and controlling costs Develop and implement the crane service budgets Proactively grows service location’s crane inspection contract base as well as the repairs and upgrades that are the result of inspections done Monitor and maintain an accurate and acceptable utilization rate of field technicians, keeping indirect time to a minimum Determine staffing requirements based primarily on the labor utilization rate Supervise all department personnel Assist with the follow up on active service and inspection repair quotes Assist Service Coordinator in reviewing/deciding which inspection customers and which items will be quoted Assist with sales initiatives, account sales and technical expertise Provide instruction and training to employees as required Ensure all personnel are in compliance with safety regulations including OSHA guidelines Oversee the accomplishment of all service work contracted with customers while maintaining company goals in order to ensure long term profitable relationships Provides sales support to maintain or grow existing customer relationships and gain new customers Monitor employee and technicians' work time for payroll Complete performance reviews, develops and manages employees Authorize all expenditures handled directly by the service Responsible for maintenance,

housekeeping/general

upkeep and cleaning of the branch Assure team members maintain all vehicles, equipment, storage and work areas used in the field and shop Assist Service Writers understanding completed inspection reports to formulate quotes Perform other duties as assigned Education A high school diploma, vocational-technical school or, equivalent military experience or technical college training program preferred. Experience & Skills 4 years experience involving administrative, customer service or technical environment Expert knowledge of the crane service industry Strong time-management skills Exceptional decision-making skills Effective strategic management skills Exceptional communication skills Ability to plan and delegate Ability to devise strategic planning Ability to divide a task into subtasks and delegate them to their team members Must successfully complete a criminal background check, physical, drug screen, and E-verify The Mazzella Way Mazzella is a family owned company that puts people first. With over 800 employees and 30 locations we are the humble leaders in the industry. We offer market competitive compensation and a wide range of benefits, including paid time off, affordable and comprehensive health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance. Why Team Members join Mazzella: Team-oriented environment A real Work life/ Home life balance Growth and Development Opportunities including a Lifelong Learning Career Path Humble, Hungry, Smart Culture Market Competitive Salaries Free Virtual Doctor visits with $0 copay (Teledoc) Tuition Reimbursement Mazzella Core Values: Be a Lifelong Learner – routinely acquire new skills and capabilities that bring value Be Humble – lack excessive ego or concerns about status; emphasize the Team over self Be Hungry – always looking for more, self-motivated, and diligent; do more than to just get by, committed Be Smart – common sense about people, good judgement, and intuition around their impact on group dynamics

Company Description Mazzella Service is a leader in providing overhead cranes, overhead crane services, material handling, specialty machinery, fall protection, and warehousing solutions. We provide world-class overhead crane solutions ranging from light-duty, economical cranes up to large capacity, high-duty cycle cranes. We also have a highly trained service staff that specializes in solving complex problems. Mazzella Service supplies and installs engineered fall protection systems in the U.S. We also are a distributor of soft goods like harnesses, lanyards, self-retracting lifelines, scaffolding, and netting. Additionally, our Warehouse Solutions team provides conveyor systems, storage racks, warehouse products, ASRS, vertical lifts, and more.

Company Description

Mazzella Service is a leader in providing overhead cranes, overhead crane services, material handling, specialty machinery, fall protection, and warehousing solutions. We provide world-class overhead crane solutions ranging from light-duty, economical cranes up to large capacity, high-duty cycle cranes. We also have a highly trained service staff that specializes in solving complex problems. Mazzella Service supplies and installs engineered fall protection systems in the U.S. We also are a distributor of soft goods like harnesses, lanyards, self-retracting lifelines, scaffolding, and netting. Additionally, our Warehouse Solutions team provides conveyor systems, storage racks, warehouse products, ASRS, vertical lifts, and more. #J-18808-Ljbffr