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Customer Service Representative

5 months ago

Fort Lauderdale, United States Sixt Rent a Car LLC Full time

As a Customer Service Representative ( Plus ) for the Contact Center, you will be is responsible for assisting the Supervisor. You will lead the team to maintained at performance standard levels by coaching and providing conductive feedback to increase productivity.

**Key Tasks and Responsibilities**

* Assist with ensuring daily responsibilities and assigned tasks are complete and maintained at performance standard levels.

* Assist with the development of new hires, assuring necessary tools and information is in place to incubate success.

* Exert strong team building skills through goal setting, and motivation.

* Assist in organizing workflow and ensure that employees understand their duties and delegated tasks.

* Assist in providing constructive feedback and coaching when necessary.

* Assist in Investigating and solving escalated customer service complaints.

* Assist in creating ways for delivering excellent customer service to irate and problematic customers when necessary.

* Assist in facilitating cross functional communication within employees for improved working conditions.

* Assist with additional job-related duties when required.

* Required to complete 80% of assigned tasks as a Customer Service Representative and 20% administrative tasks.

**Your Qualities**

* Be able to work independently with minimal supervision

* Able to adapt quickly in a fast-paced environment

* Excellent work ethic; willing to take on multiple tasks

* Dependable, cooperative and willing to assist other

* Demonstrate strong verbal and written communication skills

As a global mobility service provider, SIXT is well-known for over a century of innovative products and customer-orientated services. The companys success and dynamic growth is based on their employees commitment. We champion an energized work culture, development opportunities and growth potential In addition, we offer a competitive salary and employee benefits.

**Compensation Benefits:** Paid vacation, medical, dental, vision and 401(k), Short Term Disability, Long Term Disability, Basic Life and Supplemental Life benefits and future growth opportunities within the company. **At Sixt, we pride ourselves on having an inclusive and unique environment. We are an Equal Opportunity-Affirmative Action Employer Minority / Women / Men / Disability / Veteran / Gender Identity / Sexual Orientation.** The information listed above is intended to describe the general nature and level of this position. Essential functions and responsibilities may change as business needs require. Your response to this advertisement may result in your consideration for employment with Sixt Rent a Car, LLC and its subsidiaries. Offers of employment will be made by Sixt rent a Car, LLC or any of its subsidiaries or brands. **Field:**

Customer Service

**Location:**

Fort Lauderdale