IT Call Center Specialist
2 months ago
Allyon, Inc. is an established IT and Healthcare Services firm and we love what we do It makes our day when we are able help talented individuals achieve their career goals while at the same time helping our clients build quality teams. If you are interested in joining the Allyon Team, please apply or submit your resume for review today
Job Title:
IT Call Center Specialist
Location:
Washington, DC
Duties & Responsibilities:
•The designated contractors must be able to configure and troubleshoot Commercial off the shelf (COTS) Software PCs, MACs, mobile devices: smartphones, tablets, printers, and multifunction devices.
•The contractors must possess an intermediate to advanced level of knowledge working with various Windows, MAC, IOS, and Android operating systems software, as well as intermediate foundational knowledge of physical, network and application layers, tools such as the TCP/IP protocol commands for resolving reported issues.
Minimum Requirements:
•Must be able to obtain and maintain a Public Trust Clearance
•Must be able to interact with executive-level customers and management
•Possess excellent customer service skills
•Ability to work in a fast-paced environment and meet challenging deadlines.
•Demonstrated excellent communication skills and telephone mannerism.
•Strong business/systems analysis experience working closely with users to resolve problems and capture new business requirements.
•One (1) year minimum experience with MAC OS
•One (1) year minimum experience supporting clients using remote access software like RSA
•Experience/exposure Cisco AnyConnect
•One (1) year minimum experience supporting remote connectivity (VPN)
•Three (3) years of Active Directory User & Account Administration
•Three (3) years minimum experience in IT Call Center environment
•Three (3) years minimum experience with Microsoft Windows 10 and Office 365 applications
•Three (3) years minimum experience supporting Mobile operating systems, i.e. iOS, Android
•Three (3) years minimum experience supporting Microsoft Office365 Pro Plus; SharePoint, and Exchange Online.
•Three (e) Years' Experience using a ticketing system to log track customer support (Servicenow, Remedy, or similar)
•Experience with MS Teams
Other:
•ITIL qualification preferred but not required
•MCP Office 365 Certification preferred but not required
•Experience with Remote SEcureID console preferred but not required
•Experience with Mobile device Management Console (AirWatch, Apple Business Manager) experiencepreferred but not required.
What we offer:
•Competitive pay and benefits
•401k eligibility after 6 months including company match
Allyon, Inc. is an equal employment opportunities (EEO) employer and terms of employment are without regard to race, color, religion, sex, national origin, age, disability or genetics. Allyon, Inc. complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment.
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