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**Call Center Operations Manager**

2 months ago

Washington, United States International Executive Service Corps Full time
Job Summary:

International Executive Service Corps is seeking a highly skilled Call Center Supervisor to oversee the daily operations of our customer service team.

Key Responsibilities:
  • Develop and implement operational strategies to drive performance and customer satisfaction.
  • Establish and maintain technical specifications, productivity, quality, and customer-service standards.
  • Monitor system performance, identify and resolve problems, and implement process improvements.
  • Supervise customer service representatives, manage staffing schedules, and oversee daily operations.
Requirements:
  • Bachelor's Degree and five years of experience; or a Master's Degree with four years of experience; or an Associate's Degree with eight years of related experience; or ten years of related experience with no degree.
  • A minimum of six years of supervisory experience in responding to requests for information and searching automated systems for data.
  • Prior experience in customer service, call center management, or a related field is preferred.
  • Knowledge and experience working with CRM tools and customer relationship management software.
  • Bi-lingual (a minimum proficiency of a 2+ in Interpretation Performance according to the Interagency Language Roundtable Scale or its equivalent) Spanish and English required.
About Us:

International Executive Service Corps is a global organization that provides technical assistance and training to developing countries. We offer a diverse, team-oriented working environment and the opportunity to work with exceptional dedicated professionals.

We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with international clients.

We are an EEO/AA employer and invite resumes from all interested parties without regard to race, color, religion, creed, gender, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.