Call Center Customer Care Representative

4 weeks ago

Tampa, United States OneTouch Direct Full time
Inbound B2B Care and Customer Service Representatives

Guaranteed base pay PLUS UNLIMITED WEEKLY Bonuses

(ONSITE POSITION) 4902 W. Sligh Tampa 33634

At OneTouch Direct we provide a positive culture-focused environment where we appreciate and recognize our top-performing people.

Representatives will handle inbound calls for AT&T business customers in order to help resolve issues and to try to provide additional value by offering a service or product to their account. Top performers regularly earn $1200-$1500 in weekly bonuses in addition to salary.

Become part of this exciting opportunity with the OneTouch Direct family and start earning great pay PLUS weekly uncapped earnings today

WHAT YOU'LL DO:
  • Provide inbound customer service for AT&T business customers.
  • Capitalize on all opportunities to expand AT&T services.
  • Consistently provide a great customer experience.
Requirements
  • 1+ years of sales experience is an asset, but not required
  • Hospitality or call center experience is an asset, but not required
  • Excellent communication and written skills
  • Computer skills including typing, navigating multiple tabs, windows, and systems
  • Passionate about resolving issues and creating a great customer experience
  • Dynamic personality with high energy
  • Ability to handle high-stress situations and escalated issues
  • Respect and maintain customer and client confidentiality
  • High School Diploma or equivalent is required
Benefits

WHAT YOU'LL EXPERIENCE:
  • Full-Time Hours: 40 hours per week schedule, with overtime opportunities •
  • GREAT Earning opportunities: Competitive hourly pay PLUS uncapped bonuses •
  • 6 checks per month: Weekly bonus payouts plus bi-weekly hourly pay checks •
  • Supportive Environment: Classroom training, plus 1-on-1 support for your first week of call taking
  • Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment
  • Benefits: Health Care Plan (Medical, Dental & Vision)
  • Growth: Opportunity for professional advancement as we grow
  • Culture: Diverse, welcoming culture with Employee Resource Groups
  • Referrals: Refer a friend and earn up to $2,000 per person

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