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Business Controls Manager

2 months ago

Charlotte, United States Bank of America Full time
Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

Job Description
This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

Lead program metric, reporting and analytics activities for the execution of internal controls and operational excellence within Global Risk Management. Design and execute Global Risk Management specific procedures to drive best of class execution of programs to adhere to enterprise-wide standards. Programs include business continuity, access management, data management, records management, Risk and Control Self Assessments, Inter-affiliate services, and Global Recovery and Resolution Planning. Provides process expertise and consulting to all levels across the division. Drive self-identification of issues and/or control improvements for remediation, whilst completing daily duties. Acts as an ambassador of the risk culture.

Responsibilities:
  • Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
  • Performs monitoring and testing of controls, identifying issues and control improvements for remediation
  • Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
  • Manages the performance and productivity of team members that conduct quality inspection reviews
  • Ensures timely execution of QA activities including control execution, case management, and results reporting
  • Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
  • Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
  • Drives the execution of critical business controls metrics to perpetual "green"
  • Strong analytical, reporting and organizational skills; focus on attention to detail Ability to think strategically across GRM to identify opportunities to improve overall performance efficiency.
  • Ability to challenge the status quo, produce appropriate changes and implement goals
Skills:
  • Controls Management
  • Oral Communications
  • Risk Management
  • Stakeholder Management
  • Strategy Planning and Development
  • Continuous Improvement
  • Drives Engagement
  • Influence
  • Strategic Thinking
  • Talent Development
Required Qualifications:
  • Minimum 5 years of experience in financial services industry or experience in a risk management related field.
  • Minimum 5 years of relevant experience in a business controls function, process management, reporting & analytics role, business continuity and/or QA management.
  • Candidate with complex programs experience and matrix management lead experience
  • Excellent written / verbal communication skills and executive presence.
  • Proven ability to develop executive ready communications and presentations


Shift:
1st shift (United States of America)

Hours Per Week:
40