Business Control Manager

3 weeks ago


Charlotte, North Carolina, United States Hispanic Technology Executive Council Full time
Job Title: Business Control Manager

At the Hispanic Technology Executive Council, we are committed to excellence in all aspects of our organization. We are seeking a highly skilled Business Control Manager to join our team.

The Business Control Manager will be responsible for leading and executing internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards.

Key Responsibilities:

  • Lead the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
  • Perform monitoring and testing of controls, identifying issues and control improvements for remediation
  • Lead the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
  • Manage the performance and productivity of team members that conduct quality inspection reviews
  • Ensure timely execution of QA activities including control execution, case management, and results reporting
  • Manage and review all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
  • Ensure accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting

Requirements:

  • 10 or more years of direct experience and knowledge of Business Control specific functions, Operational Risk management and Risk framework
  • 5 or more years of direct experience with Regulatory Relations, MRA and Consent Order handling
  • 5 or more years of issue management experience
  • Advanced Microsoft Office skills, specifically Excel and PowerPoint
  • Superior presentation and communication skills at the executive level (written and verbal)
  • Strong quantitative and analytical abilities must know how to use data to communicate the business story
  • Ability to bring multiple stakeholders together, cut to the heart of issues to reach consensus & decisions, demonstrate personal courage
  • Ability to lead across multiple lines of business to orchestrate cohesive risk & controls oversight and process management
  • Quickly connect the dots to identify and perform thematic analysis
  • Strong relationship management skills candidate will need to navigate through the complexities of establishing relationships with horizontal partners, stretching up and across multiple organizations to proactively identify emerging themes connected function that DSO supports and/or executes
  • Ability to decompose complex issues and drive timely decisions, knowing when to engage others for additional input, and when to act independently
  • Strategic thinker, self-starter, organized, versatile, and capable of performing work with minimal management oversight
  • Proven ability to manage and drive/lead execution of multiple and often competing priorities to meet deadlines and adhere with policies and standards
  • Ability to communicate complex ideas in a clear and concise manner, shaping the opinions and actions of key stakeholders and gaining their trust

Preferred Qualifications:

  • Six Sigma background: Green/Black Belt Certified
  • Customer centric approach to problem resolution
  • Operations, capacity planning, business support, business continuity, process control, quality, reporting and/or metrics experience
  • Prior experience with procedure development

Work Environment:

This is a 1st shift position (United States of America) with 40 hours per week.



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