Customer Care Rep

2 weeks ago

Byhalia, United States Quadient Full time
Connect with Quadient

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It's these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact - help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels .

The Customer Care Representative is the primary point of contact for internal customers and external partners. In addition to researching and responding to customer inquiries, the customer care representative supports business needs through working with internal customers and reporting.

*Quadient is located 10 minutes south of Collierville. Our facility is at the junction of MS-302, I-269, and US-72.

Your role in our future

Essential Duties/Responsibilities
•Compile, analyze, maintain, and distribute reports
•Address, research, and resolve customer issues
•Process down part requests
•Expedite and trace shipments
•Monitor and research open orders
•Provide pricing and lead times to customer
•Troubleshoot interface issues between ERP systems
•Enter, review, modify, and process orders in SAP ERP
•Investigate refused returns
•Additional duties as assigned

Your profile
Required Skills & Experience
•Analytical, data compilation, and problem solving skills
•Outstanding follow-up and follow-through abilities
•Detail oriented with excellent organizational skills
•Ability to work independently and as a team with minimal supervision
•Intermediate knowledge of MS Office Excel, Word, and Outlook
•Ability to multi-task in a fast-paced environment and within time constraints
•Excellent verbal and written communications, with the ability to formulate professional emails free of spelling and grammatical errors
•Ability to interact with customers, peers, and executive management in a professional manner
•1+ years of customer service experience
•High school diploma

Knowledge gaps can be filled. Even if you don't satisfy every single requirement or meet every qualification listed, we still want to hear from you.

Help us stay ahead of the curve. Apply now.

This position has an hourly pay range of:

$14.62-$21.92

Quadient, Inc. has standard ranges for all U.S. - based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings. Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed.

Rewards & Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.

Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.

Inclusive Community: Join diverse communities and engage in our Philanthropy program.

Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.

Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We're a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at careers@quadient.com

Quadient is an Equal Employment Opportunity Employer*: We believe that diversity brings benefits to our customers, our business, and our people so we are committed to being an inclusive employer. We encourage applications from all suitable applicants, regardless of background. We firmly believe in zero discrimination in employment on any basis, including gender, race, ethnicity, religion or belief, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, veteran status, and any other protected characteristics.

*This includes being an Affirmative Action Employer in the United States.

People. Connected.

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