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Description
OVERVIEW OF MESA COUNTY PUBLIC HEALTH
Mesa County Public Health was formed in 1948 as a political subdivision of the State. We provide a wide range of public and environmental health services to Mesa County residents and, in some programs, the region.
Mesa County Public Health is a leader in our community, our region, and throughout Colorado. We are committed to upholding standards that align our actions with our mission, vision, and values. We are an efficient and innovative organization and we are very proud of the work we do. We have high expectations of our leaders, our peers, and ourselves. We believe in the power of community partnerships to develop sustainable solutions for our residents. Mesa County Public Health employees believe in the principles of Epidemiology, support evidence-based interventions, and advocate for healthy lifestyles at the personal and community levels.
Our Vision: Mesa County is a vibrant, caring, connected community where everyone has the opportunity to thrive.
Our Mission: Mesa County Public Health works collaboratively to anticipate and respond to conditions that impact the health of residents and visitors.
Our Values:
Excellence is the result of high intention, sincere effort, and the vision to see obstacles as opportunities.
* Community is shared commitment and collaboration to achieve the best outcomes.* Empowerment is supporting employees and community members to learn, grow, take on challenges, and make impactful decisions.* Wellness is creating balance to achieve a healthy and fulfilling life.
JOB SUMMARY
Performs a wide variety of duties including serving clients, customers, and staff on the telephone and/or in person at busy specialty care clinic. Provides administrative and technical support. May determine eligibility for services to clients as mandated by state and federal regulations. Assess client needs and provide appropriate education and referrals.
Essential Duties
ESSENTIAL JOB FUNCTIONS
(The following duty statements are illustrative of the essential functions of the job and do not include other non-essential or marginal duties that may be required. Mesa County Public Health reserves the right to modify or change the duties or essential functions of this job at any time. All responsibilities may not be performed by all incumbents.)
* Assist clients on the phone and face-to-face by making appointments, triaging messages appropriately, and providing accurate information on services provided.* Maintain client confidentiality and perform all duties in a manner consistent with HIPAA rules and regulations.* Receive incoming phone calls; schedule appropriate appointments for services and distribute messages appropriately.* Coordinate collection of data to ensure proper billing information is obtained as well as demographic information for download into respective software (such as iCare, CIIS).* Collect, receive, and reconcile revenue.* Develop and maintain in-depth knowledge of practice management software and supporting software such as CIIS.* In-depth knowledge of insurance payers and ability to process payments accordingly.* Ensure accurate patient data entry demonstrated by maintaining less than five registration errors per month.* Receive and prepare clients: prepare necessary lab documentation; determine financial ability to pay for services by verifying and calculating income; communicate appropriate payment plan; review documentation for accuracy and completeness.* Perform appropriate charting and documentation. Assure accuracy and completeness of client documentation and services rendered.* May be required to provide translation or interpretation for Spanish speaking clients if bilingual; bilingual capabilities desired.* Requires analytical thinking and problem solving to assist staff handle situations and questions as they present themselves.* Oral and written communication must be clear and effective.* Administrative support for Clinical Manager, Clinical Director, and Laboratory Supervisor.* Other related responsibilities as assigned.
Minimum Requirements
Education and Experience
* High school diploma or GE* Bachelor's degree preferred* More than 3 years experience
OR
* Any combination of education, training, and experience which provides the knowledge, skills, and abilities required for the job.
Supplemental Information
PHYSICAL REQUIREMENTS and WORKING ENVIRONMENT
* This position requires standing, stooping, sitting, bending, twisting, and lifting up to 10 pounds* Work is generally confined to a standard office environment.* May be exposed to communicable diseases, infections, blood and bodily fluids.
In compliance with the Equal Pay for Equal Work Act the following items can be used as a determining factor in the starting and ongoing wage of an employee working in this position:
* A seniority system that rewards employees based on length of employment and relevant experience with prior agencies.* A merit system that rewards or penalizes employees for exceptional or below standard job performance.* Education, training, or experience to the extent that they are reasonably related to or impact the efficiency of the work in question.
This position is eligible for the following Mesa County benefits:
* Medical* Dental* Vision* Retirement* Paid Sick and Vacation Leave* Life insurance* Long term disability
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