Customer Service Specialist

4 months ago


San Diego, United States Gardencommunitiesca Full time

**Customer Service Specialist** Location **San Diego, CA** * Back up/Support Customer Services Associates (see CSA job description).

* Respond to Customer Service emails. Primarily past resident disputes.

* Training and continued support of maintenance and leasing staff.

* Maintain office supply inventory.

* Notifies property manager of repeat tenant complaints and/or unreasonable situations.

* Back up for processing fire sprinkler insurance claims.

* Make corrections/adjustments to resident/past resident ledgers. (AR is backup)

* Handles inquiries about security deposit refunds for past residents.

* Small claims court appearances if needed.

* Assist with unclaimed property research and reissue of checks.

* Post rent credit charges to ledgers if needed (backup).

* Verify if lost checks have cleared. Place stop payment and re-issue.

* Facilitate past residents and bank rep with possible forgery claims.

* An energetic, positive, ethical and enthusiastic leader with strong people management skills. Effective communicator, trainer and motivator. Inspires trust, respect and loyal team relationships.

* Understands business objectives (focus on profitability, quality, professionalism, efficiency and effective use of time), and is results driven. Develops practical strategies to achieve business objectives. Makes sound business decisions.

* Excels in a fast paced, dynamic environment; ability to adapt to changing priorities; remains organized and focused under pressure; able to meet deadlines.

* Calmly and effectively manages conflict, difficult and/or emotional situations; focusing on resolving issues and achieving an effective solution, rather than on blame.

* General understanding of companys policies and laws applicable to the conduct of business; follows and enforces such policies and laws.

* Works independently with little or only general supervision.

* Is accountable for the responsibilities of the position; accepts constructive criticism in a positive manner.

* Ability to plan, budget, schedule staff and resources effectively and efficiently.

* Treats others with respect; shows sensitivity to and respect for cultural differences; supports diverse workforce and helps to ensure a workplace and living community free from unlawful discrimination and harassment.

* Maintains confidentiality and discretion with regard to sensitive proprietary and confidential information of Company, residents, and customers.


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