Customer Service Representative

3 weeks ago


St Louis, United States Penn Foster Inc Full time

CUSTOMER SERVICE REPRESENTATIVE Do you thrive working in a fast-paced environment where every day is not the same? Do you enjoy interacting with people, solving problems, as well as being an active listener? Culligan Water is searching for an energetic, positive, tech-savvy Customer Service Representative to support our St. Louis location. In this role, you will have the opportunity to assist customers with various requests via phone, email, and in person, as well as communicate with other employees, departments, and dealerships, providing assistance to support company-wide goals to exceed customers' expectations. What do CSRs talk to our customers about? Our products and services Water quality issues or concerns (general knowledge) Payments, invoices, and collections Scheduling deliveries and service appointments What qualities do you need to be a CSR? Amazing communication skills Our CSRs communicate via phone, emails, and in person Quick problem-solving skills to help customers with unique needs Strong attention to detail, as there are many components to this role Desire to become a "water treatment expert" through training Proficiency in Microsoft Office, data entry, and documentation Our CSRs utilize multiple software systems and coordinate a large administrative/accounting function within the dealership The ability to be a team player and a friendly personality of course What can Culligan offer you? Career advancement through training and development Competitive base pay, plus commission and quarterly/annual employee incentives We offer Employees unbelievable benefits Zero deductible medical plans Dental and vision Wellness Program with incentives 401K with employer match Tuition reimbursement and scholarship opportunities Paid time off and paid holidays Work-life balance: Monday-Friday 8AM-4:30PM Fine Print: To be a CSR at our dealership, you will be subject to a pre-employment background check, drug screening, and skills assessment upon offer of employment. In addition, a high school diploma or equivalent is required. Pay Range: $18—$20 USD Check out all of our awesome career opportunities at Culliganwater.com/careers The Packard Culligan group of dealerships is a family-owned company with values based on relationships, listening, unity, and leading locally to exceed customer and employee expectations. Our dealerships are locally run by employees who are a part of the communities that they serve. Packard Culligan and all of its subsidiaries are equal opportunity employers and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law. #J-18808-Ljbffr



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