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Account Manager

2 months ago

Baltimore, United States PrimeFlight Aviation Services Full time

Description INTRODUCTION Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you Perks of the job: · 401(k) · 401(k) matching · Dental insurance · Health insurance · Life insurance · Vision insurance · Paid time off · Growth potential WHY WORK FOR PRIMEFLIGHT? · We are committed to being a leading provider of commercial services within the aviation industry · Our teams focus on maintaining a positive working environment and treating all team members with respect · With more than 200 locations across the world, we offer opportunities for career progression · Enjoy a competitive pay scale ABOUT US · We perform a wide range of airport support services globally on behalf of commercial airlines. Join us for a rewarding career in the aviation industry Job Description As one of our Account Managers you will be tasked with maintaining customer records, ensuring client satisfaction, and promoting new business. You are responsible for account payment management, issue resolution, and assistance in service or product selection. The role also involves building and managing new partnerships and adhering to Key Performance Indicators and Standard Operating Procedures. Key skills include excellent communication, problem-solving abilities, and experience in travel-related fields. Qualifications · You like working as a team, toward a common goal · Enjoy working with internal and external customers worldwide · You have very strong customer service skills · You like to build new relationships and serve customers · Manage a portfolio of airline and airport clients, serving as the primary point of contact for their service needs · Develop and maintain strong relationships with clients, understanding their unique requirements and ensuring their satisfaction · Collaborate with clients to identify opportunities for service enhancements and provide solutions to meet their goals · Coordinate with internal departments to ensure the timely and effective delivery of services to clients · Monitor client accounts, track performance metrics, and analyze data to identify trends and areas for improvement · Prepare and present regular reports to clients, summarizing service performance, achievements, and recommendations · Negotiate and renew service contracts with clients, ensuring terms and conditions align with company objectives · Develop account plans and strategies to maximize revenue and profitability for the company · Resolve client inquiries, concerns, and issues promptly and professionally · Provide clients with updates on industry trends, regulatory changes, and best practices relevant to their operations · Collaborate with the sales team to identify upsell and cross-sell opportunities within existing client accounts · You know how to use such programs as Excel, Word and PowerPoint · Very strong administration practices for organization and project management · Customer Management is a passion you possess · Like to build long term relationships with your customers · Minimum age of 18 years old · 5 Years of Customer Management or Sales Experience · Knowledge of the Aviation Industry · Comfortable working with computers, mobile devices, and tablets · Must have a valid state-issued driver’s license with an acceptable driving record · Ability to pass a drug screen · Physical activity may include: o Position is generally sedentary, sitting for long periods of time, with occasional mobility in an office environment o Ability to lift up to 25 pounds o Be able to hear and respond to the spoken voice and to audible alarms generated by an office environment o Ability to access and interpret information in print and electronically, including the use of adaptive technologies or methods as necessary o Effectively communicate with colleagues and clients, both in-person and through electronic means o Tasks may involve repetitive motions of the wrists, hands and or fingers due to continuous typing or writing Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays. The successful PrimeFlight Aviation Services team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety PrimeFlight Aviation Services, Inc. is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

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