Service Manager

3 weeks ago


Chicago, United States Eclaro International Full time

**Service Manager**

**Job Number: 22-01028**

Use your skills where innovative technology solutions begin. Eclaro is looking for a **Service Manager** for our client in **Chicago, IL.*** Responsible for the full suite of Service Management functions for the newly acquired clients business.

* The goal of the team is to oversee and input into processes that govern our IT estate and support our business.

* Responsible for ensuring that risk to clients environments is limited through the management of ITSM processes.

* Responsible for the owning the IT Service Delivery relationship with a particular customer group ensuring the smooth running of the IT Services to those customers

* Will act as a liaison between the business units and the IT departments within client, which are responsible for providing Business-as-usual IT Services and to ensure that excellent working and strategic relationships are developed and maintained.

* Responsible for managing the relationships with key IT departments and ensure that the IT Service delivered is fit form purpose and meets contractual obligations.

* 5+ years' experience in IT Service Management

* 5+ years managing IT customers in a fast-moving CD/CI environment (preferably within a financial services environment)

* Experience of Service Management in both B2B and B2C environments especially within customer facing roles

* Experience of managing a wide spectrum of stakeholders and demonstrate an ability to manage upwards

* Excellent written and verbal communication skills

* Ability to manage, prioritize and successfully execute multiple tasks and activities

* Demonstrate cross-group collaboration and organization skills

* Eager to learn and quick to learn

* Interest in financial products

* Ability to lead technical conversations with various technical support groups

* Calm under pressure through demanding challenges

* Detail-oriented with the ability to follow processes and procedures

* Ability to adapt to changes in processes and products

* Ability to resolve problems and own issues until full resolution

* ITIL V4 Foundation level (Minimum)

* Must have strong customer / stakeholder management skills, and a strong understanding of multiple ITSM processes (Incident, Problem, Change, Release and Service).

* Previous experience in managing in a fast-moving Service Delivery Lifecycle

* Experience of working in a global organization which offers 24x7 across different geographical locations and awareness of the cultural challenges this brings

* Experience of delivering within a multiple service support team, in a complex business environment

* 401k Retirement Savings Plan administered by Merrill Lynch

* Commuter Check Pretax Commuter Benefits

* Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro

**Service Manager**

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