Professional Services Manager
2 weeks ago
Hi there We're PAR and our purpose is:
**To deliver solutions that connect people to the restaurants, meals and moments they love.**
We take that responsibility very seriously. As a leading provider of technology to the top restaurant brands in the world we're calling all rebels, instigators, idealists and builders to join our constantly growing team
PAR invented the first standalone point of sale terminal over 40 years ago, yet we operate much like a start-up at the forefront of restaurant technology. Today, our solutions span Customer loyalty, engagement, restaurant management, payment services, drive-thru, and full POS integrations. These solutions are used to serve tens of millions of guests every day in over 120 countries.
Our mission is to build the number one restaurant technology company in the world and we're off to great start.
We believe that our ambition is only limited by our ability to attract and retain great people; people who are up for the challenge to change the game with us If it sounds like you belong here, we should meet
**Professional Services Manager**
**Position Description**
The Manager of Professional Services leads a team of Menu/Operations and Onboarding Specialists who care for PAR's customers, serving as consultants for their internal teams. The ideal person for this role must be creative, ambitious, and eager to be part of ongoing transformation. They will collaborate with other PAR teams to address issues that reside within our technology stack which spans multiple products. This individual can lead a great team inspiring them to grow professionally, expand product expertise and develop customer empathy. You know what it takes to deliver services to the hospitality industry which is based on service excellence. The professional services provided by your team are consultation and performing of operational programming, configuration, menu management, and pricing for PAR products with focus on the Brink POS and MENU digital platform.
**Responsibilities**:
- Manage our professional services team with responsibility for delivery of PAR's Concept Support and Onboarding offerings
- Lead by example setting a high bar for delivering customer success and PAR's values
- Work in conjunction with Service Delivery leadership and peers on the strategy and development of PAR professional services including new offerings and service pricing
- Recruit, mentor and coach personnel to ensure highest levels of service quality
- Develop best practices, partnerships and resource allocations to improve ongoing growth and profitability
- Responsible for efficient scheduling and allocation of the team to meet customer commitments
- Establish regular individual one-on-one management reviews
- Establish annual individual and team performance goals
- Manage customer escalations related to professional services
- Meet with customers as required to represent PAR Professional service - minimum quarterly with some in-person travel for key accounts
**Qualifications**
- At least 10 years working in restaurant operations or restaurant technology management
- At least 2 years experience in managing a team or project management
- Demonstrated track record of providing Point of Sale configuration, restaurant operations and product mix management for the restaurant industry
- Customer-driven mindset - you are a tireless advocate for our customers
- Can effectively own, prioritize and resolve escalated customer issues
- Able to delegate responsibilities to the team and measure performance of tasks delegated
- Ability to build successful and influential working relationships with a diverse set of customers
- Master of organization and prioritization
- Excellent communication skills - verbal, written, presentation - this is a customer facing role
The base salary range for this position is $95,000 to $118,000USD per year commensurate with work location, experience, skills, certifications, education, and prior accomplishments.
The position may be eligible for additional compensation, including a bonus, commission and/or equity, as applicable.
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